Receptionist/Switchboard Operator at Mercedes-Benz of Palm Beach in West Palm Beach, FL
- Company: Mercedes-Benz of Palm Beach
- Location: West Palm Beach, FL
- Posted: Sep 17, 2026
- Type: Full-time
Overview
If you are a personable individual with strong phone skills and a great work ethic, join the New Country team! We are seeking a full-time receptionists/switchboard operators to work at our dealership. We serve elite clientele and you must always be prepared to provide them with outstanding customer …
Job description
- If you are a personable individual with strong phone skills and a great work ethic, join the New Country team! We are seeking a full-time receptionists/switchboard operators to work at our dealership. We serve elite clientele and you must always be prepared to provide them with outstanding customer service in all circumstances, and to handle challenging client issues with the diplomacy needed to ensure that they remain loyal customers. You will also develop and maintain good working relationships with colleagues in every other department of our dealership.
Responsibilities
- Answering inbound sales and service calls
- Operate busy switchboard & communicate efficiently with all customer & internal teams
- Collecting payment for both service and parts customers
- Greeting customers upon arrival and exit
- Maintaining a professional appearance and demeanor at all times
Requirements
- High school diploma or GED
- Prior experience in telemarketing and/or hospitality
- Exceptional telephone skills, with a high level of comfort, and a professional voice and manner
- Computer proficiency, particularly in MS Office Suite (Word and Excel)
- Ability to learn new software programs
- Professional business appearance and demeanor
- Flexibility with regard to scheduling
- Automotive Dealership Prior experience with an automotive dealership a plus
- Public relations experience, a plus
- Cold call experience, a plus
- Experience using a customer relationship management (CRM) tool, a plus
- Experience running a business switchboard, a plus
Skills
Required
- Exceptional telephone skills
- High level of comfort with phone
- Professional voice and manner
- Ability to learn new software programs
- Flexibility with regard to scheduling
Preferred
- Public relations experience
- Cold call experience
Benefits
- Medical and Dental
- 401K Plan
- Paid time off and vacation
- Growth opportunities
- Paid Training
- Family owned and operated
- Long term job security
About Mercedes-Benz of Palm Beach
At New Country, our people do whatever it takes to find solutions. We’re building a culture that’s genuinely engaged & dedicated to communities we serve. Our dealerships & employees pride themselves on being deeply involved in local communities, charities, nonprofit organization, and consider it a privilege to serve. With deep roots in the cities and towns where our car dealerships are located, we pride ourselves on a family atmosphere and strong customer bonds.