Customer Service Casino Gaming Associate at Knighted in Hayward, CA
- Company: Knighted
- Location: Hayward, CA
- Posted: Sep 17, 2026
- Type: Full-Time
- Salary: $22–24/hour
Overview
If you enjoy learning and thrive in fast-paced environments, we want you. You'll audit live casino games using strong mental math, memorization, and attention to detail — perfect for candidates with tutoring, teaching, accounting, cashiering, or other numbers-heavy experience.
Job description
- If you enjoy learning and thrive in fast-paced environments, we want you. You'll audit live casino games using strong mental math, memorization, and attention to detail — perfect for candidates with tutoring, teaching, accounting, cashiering, or other numbers-heavy experience.
Responsibilities
- Monitor live casino table games accurately and consistently
- Correct dealer directly when a rule or procedure is broken
- Perform rapid mental math to calculate payouts, wagers, and bet verification
- Memorize rules, payout structures, and game procedures for each game you’re certified on
- Manage chips at the table (stacking, sorting, passing)
- Reconcile table banks and chip inventory
- Maintain accuracy under pressure while delivering excellent guest experience
- Earn new game certifications through paid training, tied to pay increases
- Maintain your state gaming license
- Want to see the Gaming Associate role in action? Press play to watch a video.
- If the video doesn't appear, search "Gaming Associate" on YouTube.
Requirements
- 21+ years old
- Authorized to work in U.S.
- Proficient in mental math (addition, multiplication, division and subtraction)
- Pass background check, credit check, and drug screen
Skills
Required
- Attention to detail
- Comfortable with direct communication
- Excellent guest experience delivery
- Mental math
- Memorization
- Chip management
- Bank reconciliation
Benefits
- Paid training; no casino experience needed
- Pay raises with new game certifications
- 401(k), health/dental/vision, paid time off
- Career advancement: 99% of leaders started here
- Community service opportunities
- Low physical demand work
- Steady hours, long-term work
About Knighted
Knighted is California's #1 third-party gaming provider, delivering best-in-class Gaming Associates to the state's top card rooms. Founded by industry veterans with deep roots in the California card room world, the company has grown to over 1,000 employees and continues to expand rapidly - which is exactly why we're hiring. That growth isn't slowing down. As we take on new casino clients across California, we're building out teams in multiple markets and developing the next generation of gaming professionals. If you're looking for a company that's on the rise and promotes from within, the timing couldn't be better - 99% of our supervisors, managers, and trainers started exactly where you'd be starting. Knighted Ventures and similar organizations are regulated by the California Gambling Control Commission, ensuring compliance with state gaming regulations.