Front Desk Agent at Water's Edge Resort & Spa in CT - Westbrook, CT 06498

Job description

• Salary Range
• $17.25 Hourly
• Position Type
• Full Time
• Education Level
• Not Specified
• Travel Percentage
• None
• Category
• Hospitality - Hotel
• Water's Edge Resort and Spa is accepting applications for a Front Desk Team Member. Front Desk Team Members provide exceptional guest service as the first point of contact for guests, ensuring smooth and efficient check-in and check-out experience. Handle guest inquiries, resolve issues, and create a welcoming and hospitable atmosphere.

Responsibilities

• Greet guests with a warm and friendly demeanor, offer assistance and anticipate their needs.
• Efficiently process guest arrivals and departures, including registration, room assignments, and key issuance.
• Manage guest reservations, confirming bookings, modifying existing reservations, and accommodating special requests.
• Answer phone calls and emails promptly and professionally, responding to inquiries, providing information, and resolving issues.
• Provide accurate information about the hotel, its amenities, and local attractions, acting as a knowledgeable resource for guests.
• Respond to guest concerns in a timely and professional manner, striving for guest satisfaction and resolution.
• Follow all company policies and procedures, upholding the highest standards of professionalism and integrity.
• Other duties as assigned.

Requirements

• Excellent customer service and communication skills, both verbal and written.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong problem-solving skills and ability to handle guest concerns effectively.
• Flexible schedule as shifts include days, evenings, weekdays, weekends and holidays.
• High school diploma or equivalent.
• Primarily involves standing for extended periods.
• Requires manual dexterity for computer use, paperwork, and handling cash transactions.
• May involve occasional lifting and carrying of light objects (up to 20 lbs).
• Must be 18 years or older.

Skills

Required

• Excellent customer service
• Multitasking
• Problem-solving
• Flexible schedule

Benefits

• Water's Edge Resort and Spa offers a comprehensive benefits package for eligible full-time employees, including:
• Medical, Dental, Vision, and Group Life Insurance
• Paid Time Off
• 401(k) with Employer Contribution Eligibility
• Employee Discounts
• Employee Meals