Customer Service Advisor at BT Group in Tyneside, Newcastle, United Kingdom
- Company: BT Group
- Location: Tyneside, Newcastle, United Kingdom
- Posted: Sep 17, 2026
- Type: Full-time
- Salary: £26,116.00 rising to £26,738.00 at 9 months in role
Overview
Why this job matters Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferr…
Job description
- Why this job matters
- Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Payment Support role with EE.
- Why not use your skills to make a difference and join our Payment Support Team in North Tyneside? We need people like you to support and guide our customers during difficult times. Whether it’s helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service.
- We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
Responsibilities
- Support and guide customers during difficult times
- Help with billing queries
- Assist those who have fallen behind on their payments
- Deliver a brilliant, personal service
Requirements
- Wealth of life experience which could help you navigate challenging situations
- Resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you
- Transferrable skills to succeed in a Payment Support role
Skills
Required
- Life experience
- Resilience
- Relationship building
- Transferable skills
Benefits
- A great starting salary of £26,116.00 rising to £26,738.00 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
- On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?