Bilingual Call Center Agent at Wolfe Eye Clinic in Marshalltown - Marshalltown, IA 50158
- Company: Wolfe Eye Clinic
- Location: Marshalltown - Marshalltown, IA 50158
- Posted: Sep 17, 2026
- Type: Full-time
Overview
Position Type Full Time Travel Percentage Minimal Category Health Care Bilingual Call Center Agent Join the TEAM that generations of Iowans have trusted to provide a higher standard of eye-care excellence! In medical practice since 1919, Wolfe Eye Clinic is a multi-specialty clinic providing medical…
Job description
- Position Type
- Full Time
- Travel Percentage
- Minimal
- Category
- Health Care
- Bilingual Call Center Agent
- Join the TEAM that generations of Iowans have trusted to provide a higher standard of eye-care excellence! In medical practice since 1919, Wolfe Eye Clinic is a multi-specialty clinic providing medical and surgical vision care services throughout Iowa. At Wolfe Eye Clinic, we create Better Vision for a Better Life.
- We have an immediate opening for a full-time Bilingual Call Center Agent on-site in our Marshalltown office.
Responsibilities
- Answering telephone calls in a clear professional manner.
- Directing telephone calls accordingly.
- Making, canceling, and rescheduling patient appointments.
- Gathering, verifying, and entering demographic information.
- Making outbound calls as needed.
- Maintaining patient records according to HIPAA guidelines.
- Effectively interacting with co-workers, physicians, and patients.
- Performing other duties as needed.
Requirements
- Bilingual proficiency in English and Spanish is required.
- Ability to demonstrate strong patient service skills.
- Ability to effectively enter information into a variety of computer programs.
- Ability to portray a professional attitude and appearance.
- Ability to demonstrate strong verbal and written communication skills.
- Ability to work independently and as part of a team.
- Ability to thrive in a fast pace, high-call volume environment.
- Ability to work M-F between the hours of 8:00 AM and 5:00 PM
- Previous experience in a call center or medical office required.
Skills
Required
- Strong patient service skills
- Professional attitude and appearance
- Computer programs for information entry
Benefits
- If you are interested in being part of a quality-driven organization while receiving a competitive wage, daytime work hours, M-F work schedule, and benefits (health and dental, 401k, paid time off, etc.), please apply.