Property Operations Coordinator at HME Companies in Brookings, SD, USA

Job description

• We are seeking an organized, motivated, and customer-focused Property Operations Coordinator to support the daily operations of our team and the multifamily properties we manage. This position is ideal for someone who enjoys working with people, solving problems, staying organized, paying attention to detail, and being part of a collaborative team.

Responsibilities

• Property Operations
• Directly support the Property Managers with daily operations activities.
• Collaborate with the Multifamily Director of Operations and team to support performance and financial health goals.
• Provide various on-site support at the properties we manage.
• Coordinate move-ins and ensure a smooth onboarding experience.
• Assist with unit turnover coordination.
• Maintain accurate resident and property records.
• Review all monthly property/unit utility bills and process tenant owed amounts.
• Ordering property and office supplies.
• Prepare and send reports.
• Ensure all residents meet the properties insurance requirements. Process incoming renters' insurance documents from residents and update tenant information as needed.
• Assist with delinquency follow-up and required notices.
• Leasing & Resident Relations
• Respond promptly and professionally to prospects via phone, text, or email, providing quality candidates for further follow up.
• Schedule and assist with on-site tours as necessary.
• Review applications for accuracy and completeness and updating as necessary.
• Assist with resident retention initiatives.
• Sending mass communications.
• Overall
• Demonstrate accountability and cross-team collaboration while delivering results.
• Become proficient in property management software, systems, and processes.
• Completing required training and ongoing professional development.
• Build trust through integrity and strengthen HME Properties' management reputation.
• This job description is not a comprehensive list of all duties and responsibilities.

Requirements

• Positive and professional
• Sound judgment with strong decision-making and problem-solving skills
• Excellent written and verbal communication
• Dependable
• Self-motivated
• Comfortable working independently and as part of a team
• Highly organized with strong attention to detail
• Must be able to pass background check
• Multifamily housing experience, operations, property management, or leasing experience a plus
• Valid driver's license and reliable transportation
• Proficiency in Microsoft Word, Excel, Outlook, and similar software
• Ability to learn, and become proficient with, our property management software

Skills

Required

• Positive and professional
• Dependable
• Self-motivated