Front Desk Supervisor at BMI Hospitality Management in Seattle, WA, USA

Job description

• Do you want to work for a great company with competitive benefits and pay? The Holiday Inn Express Seattle Downtown – Lake Union is looking to hire a Front Desk Supervisor. If you think you'd be a great addition to our team, please apply!

Responsibilities

• Provide exceptional guest service to all hotel guests
• Provide training to front office staff as directed by Management
• Assigns duties to Guest Service Representatives and observes performance to ensure adherence to franchise standards, hotel policies, and established operating procedures
• Greet and check guests into and out of the hotel
• Handle all guest requests and/or concerns in a professional and courteous manner
• Manage guest accounts by posting charges and handling cash and credit card
• transactions with accuracy
• Must be flexible in schedule: Positions could be mornings or nights, including weekends and Holidays
• Answer phones

Requirements

• Must be able to stand for extended periods of time
• Be outgoing and friendly
• Must have some supervisory experience
• Some customer service experience required, preferably in a hotel setting

Skills

Required

• Supervisory experience
• Customer service experience
• Flexible schedule
• Ability to stand for extended periods
• Outgoing and friendly

Benefits

• Medical, dental, and vision offered after qualification period
• Competitive performance bonuses – potential for up to $700 monthly
• Employee discounts at IHG Hotels worldwide
• 401k with match offered after qualification period
• Commuter benefits offered
• Seattle Paid Safe Sick Leave
• Vacation time accrued based on hours worked
• Overtime pay for holidays worked – 10 holidays per year
• Free parking