Lead Business Analyst at fa-evdq-saasfaprod1 in Bristol, United Kingdom

Job description

• Location: Bristol (Hybrid)
• In this position, you’ll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
• We give you a world of potential
• Computershare Plan Managers (CPM) is the division within Computershare dedicated to delivering administration, project management, and plan design services to corporate clients and their employee share plan participants worldwide. At the heart of CPM, the Product Team is responsible for driving the innovation, development, launch, support, and continuous enhancement of our market-leading plan products, including EquatePlus, our web-based platform, and the EquateMobile App. Working across a global landscape, the team combines Product Management expertise and Business Analysis capabilities to deliver strategic initiatives, technology enhancements, and process improvements that create value for clients and shareholders alike.
• A role you will love
• As a Lead Business Analyst, you will work with business and technology teams across global regions to deliver high-quality solutions that meet client, operational, and regulatory requirements. Partnering with Product Managers, Product Owners, Project Managers, and technology teams, you will drive strategic initiatives, product enhancements, and process improvements that support business growth and innovation.
• You will lead business analysis activities, ensuring best practices, tools, and techniques are applied consistently, while helping to shape and prioritise the product backlog in line with business and product objectives. You will also provide leadership to a small team of Business Analysts, overseeing performance, resource allocation, and development to ensure successful delivery against business priorities.
• This role requires a proactive, self-driven professional with strong business analysis expertise, leadership capability, and the ability to influence and build effective relationships with stakeholders at all levels.

Responsibilities

• Lead requirements gathering activities, working with stakeholders to understand business needs and translate them into clear business and functional requirements for delivery teams.
• Facilitate workshops and requirements elicitation sessions, using a range of techniques to identify needs, solve problems, and drive effective outcomes.
• Collaborate with Product Managers, Product Owners, Project Managers, and technology teams to ensure solutions align with business objectives and product strategy.
• Create, maintain, and manage high-quality project and product documentation, ensuring it remains accurate, current, and approved by relevant stakeholders.
• Build strong relationships with stakeholders at all levels, managing expectations and influencing decisions to support successful delivery.
• Lead, mentor, and develop a team of Business Analysts, providing coaching, performance management, and ongoing support to build capability and encourage growth.
• Work with the Head of Business Analysis to prioritise the team’s workload and allocate resources effectively across projects and strategic initiatives.
• Ensure appropriate quality assurance, governance, and risk management practices are applied throughout the change lifecycle, proactively identifying and escalating risks and issues.
• Champion Agile ways of working, fostering a culture of collaboration, continuous improvement, and delivery excellence.
• Identify opportunities for process improvement and recommend solutions that enhance business performance, customer outcomes, and operational efficiency.

Requirements

• Extensive Business Analysis experience with a proven track record of delivering complex business and technology change initiatives within a financial services, fintech, or other large global organisation.
• Previous experience operating as a Senior Business Analyst, Lead Business Analyst, or Team Leader with responsibility for managing, coaching, and developing Business Analysts.
• Strong understanding of Business Analysis methodologies, tools, techniques, and frameworks, with a recognised Business Analysis qualification preferred.
• Demonstrated experience in requirements elicitation, process mapping, business process re-engineering, and change management.
• Proven ability to deliver both strategic and tactical business solutions, balancing business needs, technical constraints, and customer outcomes.
• Experience working within Agile environments and supporting technology transformation initiatives. Agile certification or coaching experience is advantageous.
• Strong leadership and people management skills, with the ability to motivate teams, drive collaboration, and establish effective ways of working.
• Excellent stakeholder management skills, with experience influencing and challenging stakeholders at all levels, including senior leadership.
• Outstanding analytical, problem-solving, and decision-making capabilities, with the ability to evaluate complex information, identify root causes, and develop effective solutions.
• Experience prioritising work, managing multiple projects simultaneously, and delivering results in a fast-paced environment with competing priorities.
• Strong commercial awareness, including an understanding of business value, benefit realisation, and risk management.
• Excellent written and verbal communication skills, with the ability to present complex information clearly to both technical and non-technical audiences.
• Knowledge of financial services products, platforms, and regulatory environments.
• Shareplan industry experience and/or knowledge of EquatePlus would be highly desirable.
• A proactive, self-driven approach with the ability to work independently while leading others through change and continuous improvement initiatives.

Skills

Required

• Business analysis
• Requirements elicitation
• Process mapping
• Business process re-engineering
• Change management
• Stakeholder management
• Leadership and people management
• Analytical and problem-solving
• Decision-making
• Communication (written and verbal)
• Commercial awareness
• Agile methodologies

Preferred

• Business Analysis qualification
• Agile certification
• Coaching experience
• Shareplan industry experience
• Knowledge of EquatePlus

Benefits

• Flexible work to help you find the best balance between work and lifestyle.
• Health and wellbeing rewards that can be tailored to support you and your family.
• Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
• Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
• And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.