Travel Concierge at arrivia in Tucson, AZ

Job description

• Are you highly organized, detail-oriented, and passionate about helping others? Do you enjoy coordinating multiple moving pieces and ensuring nothing falls through the cracks? If you take pride in creating positive experiences and love the world of travel, we have the perfect opportunity for you.
• As a Travel Concierge, you will play a vital part in supporting our Travel Advisors and ensuring clients receive a seamless vacation experience from booking through departure. This position combines administrative support, client coordination, and quality control, focusing heavily on exciting cruise and travel experiences.
• This is an on-site position at our Oro-Valley, AZ office. It is a stable, reliable role that offers an excellent entry point into the hospitality industry. If you are looking for a dependable workplace with a clear path for professional growth, you will fit right in.

Responsibilities

• Support Travel Advisors with active client bookings and vacation arrangements.
• Create, update, and maintain detailed client itineraries and travel documentation.
• Review reservations, confirmations, and travel documents for total accuracy.
• Coordinate directly with cruise lines, tour operators, hotels, and other travel suppliers.
• Monitor booking deadlines, final payments, and outstanding reservation requirements.
• Perform quality control reviews before releasing travel documents to clients.
• Maintain accurate records within company CRM and reservation systems.

Requirements

• We are looking for individuals who bring a positive attitude and a strong desire to learn. The core must-haves for this role are collaboration, communication, organization, and consistent follow-through.
• Previous experience in customer service, hospitality, administrative support, or the travel industry is preferred.
• Strong verbal and written communication skills.
• Outstanding relationship-building abilities and a passion for helping others.
• The ability to prioritize tasks and manage multiple details in a steady environment.
• High level of accuracy, accountability, and attention to detail.
• Comfortable using standard office technology, including Microsoft Outlook, Word, Excel, Teams, and basic database or CRM software.

Skills

Required

• Collaboration
• Communication
• Organization
• Consistent follow-through
• Passion for helping others

Benefits

• Stability and Community: You will join a highly supportive on-site team in Tucson. Many of our team members value this role for its consistent, reliable structure and the close community environment.
• Real Career Growth: We love to promote from within. This role offers great opportunities to build a long-term career, with paths leading toward impactful specialist roles or travel agent positions with sales incentives.
• Travel Perks: Enjoy incredible discounts and great rates on vacations, cruises, and travel experiences.
• Compensation & Benefits: A steady base salary of $37,500 per year, plus a comprehensive benefits package.