Fitness Center Receptionist (Full-Time) at Marlene Meyerson JCC Manhattan in New York, NY, USA

Job description

• The Marlene Meyerson Jewish Community Center in Manhattan (MMJCCM) is looking for responsible, enthusiastic, motivated and highly skilled Fitness Desk Receptionist to join the team! The Fitness Desk Reception is responsible for warmly greeting members and guests as they arrive and depart the Fitness Center, checking guests into classes, and answering questions for our community.
• The projected schedule of this position is Monday-Thursday, 2:00pm-10:00pm, and Sunday 1:00pm-9:00pm. Please note this schedule is subject to change at any notice.

Responsibilities

• Create a welcoming and memorable experience for all members and guests by offering warm, attentive greetings upon arrival and departure, using names whenever possible.
• Provide seamless check-in for members and guests, ensuring a smooth and positive start to their visit.
• Serve as a knowledgeable and approachable resource, offering clear, friendly, and professional assistance in response to questions or requests.
• Address concerns with empathy and discretion, taking ownership to resolve issues promptly or escalate appropriately to ensure guest satisfaction.
• Proactively verify account status, communicate any discrepancies with care, document concerns, and assist members in finding effective resolutions.
• Maintain a working knowledge of all fitness equipment and amenities, monitor condition and cleanliness, and promptly report maintenance needs to preserve a safe and polished environment.
• Uphold all safety standards and procedures to ensure the well-being of members, guests, and staff.
• Respond calmly and efficiently to emergency situations by contacting security, documenting incidents thoroughly, and following up with management and security as required.
• Remain attentive to potential hazards or service interruptions and report them immediately to management, facilities, or maintenance.
• Complete administrative responsibilities such as daily email correspondence, data entry, printing, and copying with accuracy and professionalism.
• Maintain a polished appearance by adhering to all dress code and grooming standards.
• Consistently model and enforce the Club's service standards, ensuring a high level of hospitality at all times.
• Demonstrate enthusiasm for and awareness of all programs, services, and events offered by the Club to better engage and inform members.
• Support special projects, events, and promotions, and actively participate in all required meetings and training sessions.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

• High school diploma or equivalent required.
• Previous experience working in a fitness-related environment such as a gym, boutique fitness studio, or health and wellness facility preferred.
• Minimum of one year of hands-on experience with fitness equipment, including proper use, basic maintenance awareness, and member guidance.
• Current CPR certification required; additional fitness or safety certifications are a plus.
• Proficient in basic computer applications, including Microsoft Word and Excel, with the ability to learn fitness management software as required.
• Experience with Mindbody or similar fitness scheduling and membership platforms preferred.
• Strong communication and interpersonal skills with the ability to motivate, educate, and support members in a fitness-focused environment.
• Physically capable of performing job-related tasks, including demonstrating equipment use and lifting or moving equipment weighing up to 45 pounds.

Skills

Required

• High school diploma or equivalent
• Current CPR certification

Benefits

• Supportive, mission-driven work environment
• Health Benefits such as Medical, Dental, and Vision Insurance + more
• Paid Vacation Time + a generous offering of Federal and Jewish/Secular Holidays
• 403(b) Retirement Savings Account
• Opportunities for professional development, mentorship, and leadership investment
• Access to all the JCC's cultural, learning, arts, and film programs
• Free fitness membership for the pool and health club
• Discounts on other JCC programs
• This position offers an annual salary of $42,000.