Community Impact Operations Associate, PT at BBYO in Remote, USA

Job description

• Explore a rewarding career at BBYO, a leading pluralistic Jewish teen movement. Here, you'll find a fulfilling career that impacts the community. Join a team of mission-driven, passionate professionals and make a meaningful difference in Jewish teen's lives worldwide. INSPIRING TODAY. BUILDING TOMORROW.
• At BBYO, we’re motivated by our mission, inspiring us to reimagine work to make it fun, flexible, and fulfilling. We are looking for a passionate Operations Associate to join our Community Impact team and make a difference. As a CI Operations Associate, you’ll play a pivotal role for Jewish teens. Alongside your teammates, you’ll connect in a dynamic environment and create a positive impact on teens, our community, and the world.
• that celebrates our rich, century-long history of enhancing the Jewish experience to build a meaningful, teen-led future
• with an inclusive culture where authenticity is celebrated, respect is given, and fun is encouraged
• built on trust and empowerment, offering flexibility in where you work and autonomy in how it gets done
• Embracing our past and future, we are excited about our growth and the challenges ahead. Join us and embark on an exciting journey with BBYO. INSPIRING TODAY. BUILDING TOMORROW.

Responsibilities

• Systems & Data
• Provide high quality and responsive customer service to staff, teen, and parent users of the myBBYO CRM in Salesforce and front-end website support. Timely answer to FAQs such as password reset, event creation and registration, scholarship application, and logging in.
• Produce data reports and insights that help field professionals manage programs and deliver results.
• Maintain technical documentation, directions, and checklists for staff use.
• Department Operational Efficiency
• Coordinate logistics for Community Impact meetings and events.
• Complete key administrative tasks required to operate consistently across the department. Examples: support related to scholarships, project-based roles, camp documentation, surveys, and regional compliance follow-up.
• Partner with CI leaders to streamline operations, identify resource gaps and develop/ roll out solutions.
• Oversee CI Microsoft ecosystem including Teams channels, Outlook distribution lists, SharePoint pages, and file organization.
• Support our volunteer advisor operations as needed. May include ordering gifts and Awards, coordinating recruitment efforts, tracking metrics, building community via chat and newsletters, creating slide decks and managing schedules.
• Policy & Planning
• Support annual planning design and process, including Community Hub templates, timeline, and distribution.
• Conduct annual review and auditing of CI forms, waivers, and compliance requirements.
• Financial Processes
• Manage regional financial activities in Salesforce including collection of unpaid balances, auditing for 3% transaction charge, ACH refunds, and reconciliation of event registration status.
• Support chapter financial processes including chapter bank accounts, cashless payments, and grant form completion.
• Assist with financial documentation and process improvement for CI operations.

Requirements

• Our team has an entrepreneurial spirit and a passion for innovation to drive positive change. Additionally, for the CI Operations Associate these skills are key to success:
• Abilities: Experience with youth or teens is preferred
• Experience: 2-5 years of work experience; past exposure to BBYO as teen or staff is a plus
• Education: Associate degree or higher; or current graduate student

Skills

Required

• Customer service
• Data reporting
• Technical documentation
• Administrative tasks
• Financial management
• Salesforce CRM

Preferred

• Experience with youth or teens

Benefits

• Own Your Balance with a flexible work environment.
• SHAPING THE FUTURE FOR TEENS AND YOURSELF