Customer Success Specialist (Premium) at Equifax in AUS-Sydney-Blue-Street
- Company: Equifax
- Location: AUS-Sydney-Blue-Street
- Posted: Sep 17, 2026
- Type: Full-time
- Experience: 3+ years
- Visa sponsorship available
Overview
Are you ready to drive growth and deliver exceptional customer outcomes with top-tier enterprise accounts? As a Customer Success Specialist - Premium Accounts, you will build strategic relationships with key stakeholders, optimise product usage, and safeguard base revenue across our financial servic…
Job description
- Are you ready to drive growth and deliver exceptional customer outcomes with top-tier enterprise accounts? As a Customer Success Specialist - Premium Accounts, you will build strategic relationships with key stakeholders, optimise product usage, and safeguard base revenue across our financial services solutions. Join Equifax to lead high-impact account reviews and empower our clients to power their potential
- The Customer Success Specialist (CSS) joins our Customer Success team to build and maintain high-level engagement across a dedicated portfolio of premium Equifax accounts. You will work closely with Account Managers and cross-functional teams to protect run-rate revenue and drive product optimisation.
Responsibilities
- Manage and service a dedicated portfolio of premium customer accounts independently.
- Lead monthly customer review meetings with key external business stakeholders.
- Monitor and improve customer touchpoints, including CSAT, NPS, and incident resolution.
- Identify usage patterns to qualify growth and cross-sell opportunities across Equifax product lines.
- Guide clients through product optimisations, migrations, and operational process reviews.
- Facilitate client training sessions to drive adoption and stimulate product usage.
- Collaborate with Business Development Managers and Account Managers to support revenue retention.
- Resolve complex customer queries, billing issues, and ARTAD credit/debit adjustments.
- Partner with Finance, IT, Product, and Operations teams to execute customer success strategies.
- Track and report operational performance metrics, customer success stories, and risk insights.
Requirements
- 3+ years of experience in account management, customer success, or client service roles.
- Tertiary qualification in business, commerce, finance, or a related discipline.
- Demonstrated experience handling complex billing tasks, including raising credits/debits in billing systems (e.g., ARTAD).
- Proven track record of managing enterprise clients and conducting formal business review meetings.
- Practical experience tracking and driving client performance metrics (e.g., NPS, CSAT, run-rate retention).
- Hands-on experience delivering structured end-user software or platform training sessions.
- Direct experience working within the financial services, credit reporting, or fintech sectors.
- Proven expertise managing product migrations and technical onboarding projects for enterprise clients.
- Prior experience collaborating with cross-functional sales teams using CRM tools like Salesforce.
Skills
Required
- Account management
- Customer success
- Client service
- Complex billing tasks
- Managing enterprise clients
About Equifax
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.