Business Analyst at Northeast Delta Dental in Concord, NH, USA

Job description

• Join Our Award-Winning Team at Northeast Delta Dental! POSITION WORKS ON-SITE 3 DAYS PER WEEK IN NEW HAMPSHIRE. ONLY CANDIDATES WITH A NEW HAMPSHIRE or MASSACHUSETTS ADDRESS WILL BE CONSIDERED.
• At Northeast Delta Dental, we're on a mission to improve oral health and overall well-being across New Hampshire, Maine, and Vermont-because everyone deserves a healthy smile!
• Named one of the 2025 Best Companies to Work For in New Hampshire by Business NH Magazine, we offer competitive pay, outstanding benefits, workplace flexibility, and exciting career growth opportunities.
• Our Business Support Department is seeking a full-time, hybrid, Business Analyst to increase the functionality and efficiency of our custom enterprise system and company websites by performing detailed requirements analyses, documenting processes, and testing complex enhancements and/or changes to the system applications. As a Business Analyst, you will tackle projects based on organizational priorities set by leadership and outline and communicate priorities to other project teams.
• The Business Analyst role offers a competitive rate of $28.00 - $35.00/hr based on experience. Enjoy excellent benefits, including health, dental, vision, PTO, holidays, a 401(k), tuition reimbursement, and more!

Responsibilities

• Serves as lead resource for specific functions of custom enterprise system and/or websites by understanding department modules and related processes and procedures; explaining system functionality, relationships to other system components/outcomes, and system capacity to internal and external customers. Ensures solutions meet business needs and requirements. Assists with the coordination of the checkout process to help ensure system integrity post release.
• Operates as link between internal and external customers and technology experts. Expresses and advocates for customer needs and requirements and explains technical concepts to non-technical stakeholders.
• Develops project plans, manages projects, and monitors performance of related activities. Assures team projects and tasks are aligned with business objectives and results in enhancements that increase organizational efficiency, cost effectiveness, and productivity. Keeps team members informed about deadlines set by leadership. Informs leadership about concerns in meeting deadlines or changes in project scope. Manages competing resources and priorities.
• Based on customer requests and feedback, evaluates processes, collects requirements, uncovers areas for improvements, develops and proposes solutions for implementation. Outlines, documents, and communicates system recommended changes, updates, and enhancements.

Requirements

• Bachelor's Degree in Business, Computer Science, or related field, and general work experience or an equivalent combination of training, experience and/or education.

Skills

Required

• general work experience