Patient Account Representative- IL- Clinic Finance at Midwestern University in Downers Grove, IL

Job description

• The Patient Account Representative is part of a team of Patient Account Representatives responsible for performing a variety of front office procedures. The Patient Account Representative will cross-train in at least one additional Midwestern University clinic to support operational flexibility and patient service needs. The position reports to the Manager of Patient Accounts for the Midwestern University Multispecialty Clinics.

Responsibilities

• Greet and direct patients and visitors.
• Perform registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, and obtaining necessary signatures.
• Calculate and collect patient liability according to verification of insurance benefits and expected reimbursement.
• Explain and provide financial policies and available resources for alternative payment arrangements to patients and their families.
• Enter payments in the practice management system and perform daily payment reconciliation in a timely and accurate manner, including balanced of cash drawer.
• Answer phones, including scheduling appointments, taking messages, routing calls to departments, and answering general inquiries.
• Schedule appointments accurately and complete pre-registration processes, including insurance verification and identification of POS collection amounts.
• Make appointments from calls and orders work queues.
• Reschedule and cancel appointments and communicate as needed with patients/families and providers/clinics.
• Coordinate multiple appointments.
• Provide positive patient interactions when speaking with patients, care providers, and others while on the phone and in clinic.
• Provide instructions prior to appointment as directed by service department.
• Provide directions/maps and parking instructions.
• Secure demographics, guardian and emergency contacts, guarantor, and insurance coverage information.
• Verify insurance eligibility and benefits when necessary.
• Update demographics when patient information changes.
• Request and enter referral information when necessary.
• Notify patients of co-payments, deductibles, co-insurance, and collect outstanding balances during the scheduling process when appropriate.
• Follow state and federal regulations related to healthcare.
• Must successfully complete cross-training in at least one additional Midwestern University clinic to support operational flexibility and patient service needs.
• Other duties may be assigned.

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This individual must be able to work in a constant state of alertness and safe manner with regular, predictable, in-person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The position requires strict compliance with all policies and procedures
• This position requires a significant amount of interaction with the public and many internal customers, and therefore, the individual must be able to develop positive rapport effectively
• High school diploma or GED and a minimum of 2 years of experience working in a healthcare setting required. Experience working in a team environment with a high focus on customer service and the ability to maintain a professional demeanor, be detail-oriented, and promote a welcoming atmosphere is essential.
• Computer proficiency in MS Office (Word, Excel, Outlook) is needed. Experience using medical practice management software is required.
• Intermediate skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• Education
• Required
• High School or better.
• Experience
• Required
• 2 years’ experience working in a healthcare setting required.

Skills

Required

• Detail-oriented
• Professional demeanor
• Customer service focus
• Team environment

Benefits

• We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long-term disability, and pet insurance. We offer flexible spending accounts, including healthcare reimbursement and a child/dependent care account. We offer a work-life balance with a competitive time off package including paid holidays, sick/flex days, personal days, and vacation days. We offer a 403(b) retirement plan, tuition reimbursement, a child care subsidy reimbursement program, identity theft protection, and an employee assistance program. Wellness is important to us, and we offer a wellness facility on-site with a fully equipped fitness facility.