Business Immigration Analyst at Fragomen in IN-Kochi

Job description

• About the Role: Fragomen’s Business Immigration Analyst position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities. Fragomen’s exclusive focus on immigration means you will work in an exciting, dynamic, and challenging atmosphere with people who are passionate about immigration. Providing world class client service and industry leading technology solutions, Fragomen helps our clients to navigate the complex world of global immigration to better achieve their goals.

Responsibilities

• Learn about the various types of immigration matters and build knowledge of firm, immigration case types and client processes.
• Perform tasks related to case preparation and filing of petitions with government agencies, including document gathering, document review, case drafting, and case filing.
• With the guidance of your supervisor, communicate with foreign nationals and client contacts, providing clear and prompt responses regarding case status or other general inquiries.
• Meet assigned deadlines that adhere to Service Level Agreements (SLAs) and communicate case progress, status, escalations to supervisor.
• Compile and summarize large quantities of data within case management systems for reporting to clients, managers and team.
• Understand and contribute to team and individual productivity goals.
• Demonstrate flexibility and initiative.
• Follow documented firm standards and policies to mitigate risk and ensure regulatory, operational and client compliance (e.g., following Data Privacy protocols, using Connect accurately and in line with team and client protocols, etc.).

Requirements

• Bachelor’s degree, Associate’s degree, Paralegal certification OR experience in a customer facing or client service-oriented role
• A client-service mindset, attention to details and ability to work in a fast-paced environment with competing demands
• The ability to prioritize, meet deadlines and escalate case issues to supervisor
• Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes without the aid of AI engines
• Experience using various computer systems, including MS Word and Excel
• Desire to contribute to positive work environment, effectively collaborate and promote teamwork

Skills

Required

• Client-service mindset
• Attention to detail

Benefits

• At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes:
• 22 PTO days + Federal holidays
• Medical, Dental, and Vision plans + FSA & HSA Plans
• 401K plan, with company matching