Technical Account Manager I at Bear Robotics in United States

Job description

• This Technical Account Manager / Technical Project Manager (TAM/TPM) owns the end-to-end execution of unmanned forklifts, acting as the key technical and project liaison between our Korea-based engineering teams and field teams in North America. The role is delivery- and execution-focused, emphasizing full project lifecycle ownership — from kick-off through completion reporting — over sales engineering activities.
• They will play a critical role in project planning, on-site setup and commissioning, issue resolution, and cross-functional coordination with manufacturer/ODM partners, customers, and internal development or sales teams, including extended on-site assignments of 2+ months in other U.S. states or neighboring North American countries when required.

Responsibilities

• Project Planning & Execution
• Lead the full project lifecycle — including kick-off, implementation, on-site setup, commissioning, final inspection/validation, and completion reporting for unmanned forklift deployments.
• Analyze customer requirements and translate them into detailed project plans, Work Breakdown Structures (WBS), and deployment timelines.
• Own project timelines, milestones, and cross-functional coordination to ensure structured, on-time delivery across customer sites.
• Integration & Deployment Support
• Lead the setup, testing, and validation of robots in customer environments, including integration with upper-level systems such as PLC, WMS, and MES.
• Coordinate with internal development and sales teams, manufacturers, and ODM vendors to align on customer-specific needs and timelines.
• Provide on-site or remote deployment support, including extended on-site assignments of 2+ months in other U.S. states or neighboring North American countries.
• Create and manage Work Breakdown Structures (WBS) and detailed project plans to ensure structured, on-time deployment across customer sites.
• Own the technical project lifecycle by managing timelines, milestones, and cross-functional coordination to ensure successful site-level execution.
• Customer & Stakeholder Management
• Serve as the primary technical point of contact for customers, manufacturers, and ODM vendors throughout the project lifecycle, ensuring clear communication and timely issue resolution.
• Collaborate effectively with diverse stakeholders — including customers, SI partners, development teams, and on-site operations — to drive successful project outcomes.
• Monitor deployment performance, troubleshoot operational issues, and proactively recommend improvements.
• Cross-Functional Feedback & Product Insight
• Collect and synthesize field and customer feedback to provide actionable insights to sales and development teams.
• Prepare completion reports and structured documentation for each deployment phase.

Requirements

• Experience in executing projects related to Unmanned forklifts or AMR (Autonomous Mobile Robots)or AGV (Automated Guided Vehicles).
• Experience leading or executing the full project lifecycle: kick-off, implementation, on-site setup, commissioning, final inspection, and completion reporting.
• 2+ years of Project Management (PM) experience in System Integration (SI), solutions, or logistics/manufacturing automation.
• Proven track record of analyzing customer requirements and successfully leading projects.
• Strong communication and interpersonal skills to collaborate effectively with diverse stakeholders, including customers, SI partners, development teams, and on-site operations.
• Ability and willingness to travel for long-term assignments (2+ months) to other US states or neighboring North American (NA) countries
• Bachelor’s degree in Engineering, Computer Science, Robotics, or a related field (or equivalent experience).
• Experience in automation projects, including Robotics, Logistics Automation, and Factory Automation.
• Experience integrating upper-level systems such as PLC, WMS, and MES.
• Basic understanding of core technologies, including SLAM, Navigation, LiDAR, and 2D/3D vision sensors.
• PMP certification or equivalent formal project management experience.
• Ability to read and interpret 2D/3D CAD drawings to understand on-site layouts.
• Proficient English communication skills to collaborate seamlessly with clients and overseas engineers.
• Korean language proficiency is preferred.

Skills

Required

• Project management
• System integration
• Customer requirement analysis
• Communication
• Interpersonal skills
• Travel flexibility

Preferred

• Automation projects
• PLC, WMS, MES integration
• PMP certification
• 2D/3D CAD drawing interpretation
• English communication
• Korean language proficiency

Benefits

• We hire the best, not only will you be surrounded by exceptionally smart and motivated people, but we believe excellent compensation and benefits are an essential part of our company's success.
• HDHP & PPO Medical plan options
• Dental/Vision
• 401K & Roth Match options
• Stock Options
• 4 Months Parental Leave
• STD/LTD LIfe insurance
• Employee Assistance Programs
• Fitness Reimbursement
• Provided Daily Lunch
• Free Snacks / Beverages
• Work Schedule flexibility
• Cell phone / internet reimbursement
• Employee bonus programs
• The pay range for this position is $79K - $113K + discretionary annual performance bonus . Pay is dependent on the applicant's relevant experience.