Senior Associate Collections Analyst at NTT DATA, Inc. in Bangalore, Karnātaka, India

Job description

• The Senior Associate Collections Analyst is responsible for monitoring accounts receivable, contacting clients to collect outstanding payments, and maintaining professional communication to resolve billing and dispute issues. The role involves developing and implementing collections strategies, reconciling discrepancies, and preparing performance reports. Candidates should possess proficiency in collections software, financial analysis tools, and Microsoft Excel, along with excellent communication and negotiation skills. A bachelor's degree in Finance, Accounting, Economics, or a related field is preferred, as is moderate experience in collections or financial analysis, particularly with large corporate clients. The position requires strong attention to detail, problem-solving abilities, and the capacity to manage multiple priorities both independently and as part of a team.
• The Senior Associate Collections Analyst works under the supervision of more experienced team members and is responsible for managing and optimizing the collections process for outstanding payments from clients. This role involves closely monitoring accounts receivable, following up on overdue invoices, and maintaining positive relationships with clients to ensure timely and successful collections. The Collections Analyst collaborates with relevant internal teams, such as Sales and Finance, to implement effective collections strategies and minimize bad debt exposure.

Responsibilities

• Monitors accounts receivable and proactively contacts clients/other external parties to collect outstanding payments.
• Follows up on overdue invoices through emails, phone calls, or other communication channels to secure timely payment.
• Maintains positive and professional communication with clients/other external parties to address billing inquiries, resolve disputes, and negotiate payment arrangements.
• Develops and implements effective collections strategies to reduce delinquent accounts and improve cash flow.
• Accurately applies received payments to appropriate client accounts and reconciles discrepancies.
• Investigates and resolves billing disputes or discrepancies with clients and internal stakeholders.
• Prepares regular reports on collections performance, aging of accounts receivable, and key performance indicators (KPIs) for management review.
• Assists with collections forecasting to provide insights into cash flow projections.
• Evaluates client credit risk and recommends appropriate credit limits or credit hold actions
• Works closely with relevant internal teams/stakeholders to address collections-related issues and improve overall business processes
• Maintains accurate and up-to-date collections records and documentation.
• Performs any other credit analysis duties as required by the role.

Requirements

• Developing understanding of collections processes and best practices.
• Proficiency in collections software, financial analysis tools, and Microsoft Office Suite (especially Excel).
• Excellent communication and negotiation skills.
• Strong attention to detail and ability to manage multiple priorities effectively.
• Ability to work independently and as part of a team.
• Knowledge of relevant industry regulations and compliance requirements.
• Problem-solving and analytical abilities to resolve collections issues and disputes.
• Bachelor's degree or equivalent in Finance, Accounting, Economics, or a related field preferred.
• Moderate level of previous experience as a Collections Analyst or in a similar financial analysis role is preferred.
• Moderate level of relevant experience working with large corporate clients.

Skills

Required

• Collections software
• Financial analysis tools