BPO F & A Operations Processing Analyst at NTT DATA, Inc. in Gurugram, IN-HR, India
- Company: NTT DATA, Inc.
- Location: Gurugram, IN-HR, India
- Posted: Sep 17, 2026
- Type: Full-time
- Experience: 2+ years
Overview
The BPO F & A Operations Processing Analyst is responsible for delivering proactive IT support to end users, including incident handling, service request management, and technical issue resolution. The role requires experience with the ServiceNow platform, strong troubleshooting abilities, and a com…
Job description
- The BPO F & A Operations Processing Analyst is responsible for delivering proactive IT support to end users, including incident handling, service request management, and technical issue resolution. The role requires experience with the ServiceNow platform, strong troubleshooting abilities, and a commitment to customer satisfaction. Candidates should be adept at providing timely and effective solutions while maintaining high service standards. The position is based in India and is suited for individuals with a background in IT support and operational processing within a BPO environment.
Responsibilities
- Proactive Service Desk Analyst to provide first/second-level IT support to end users by handling incidents, service requests, and technical issues. The ideal candidate will have experience using the ServiceNow platform, strong troubleshooting skills, and the ability to deliver timely and effective solutions while maintaining high levels of customer satisfaction.
Requirements
- Experience with the ServiceNow platform
- Strong troubleshooting skills
- Background in IT support and operational processing within a BPO environment
Skills
Required
- ServiceNow platform
- Troubleshooting
- IT support
- Customer satisfaction