Customer Service Representative - Medspa at dhvaj in Powers Ferry, Georgia

Job description

• The Customer Service Representative is often the first point of contact for our clients and plays an important role in creating a welcoming and exceptional experience. This position is ideal for someone who enjoys working with people, has strong communication skills, is comfortable in a fast-paced environment, and takes pride in delivering outstanding customer service.
• The ideal candidate will be organized, personable, detail-oriented, and confident communicating with clients by phone, text, email, and in person.
• Genuinely enjoys helping people.
• Understands that exceptional customer service is essential to a successful medspa.
• Is confident, personable, and comfortable speaking with clients.
• Has a positive, can-do attitude.
• Is motivated by achieving goals and providing an excellent client experience.
• Can remain calm and professional when handling challenging situations.
• Takes ownership of their responsibilities and follows through.

Responsibilities

• Greet clients warmly and provide a professional, welcoming experience.
• Answer incoming phone calls, texts, emails, and online inquiries promptly and professionally.
• Schedule, confirm, reschedule, and manage client appointments.
• Assist clients with questions regarding services, appointments, memberships, promotions, and general practice information.
• Follow up with prospective and existing clients to encourage appointments and support client retention.
• Maintain accurate client information and appointment records in the practice management/CRM system.
• Check clients in and out and assist with payment processing when needed.
• Educate clients about available services and promotions while maintaining a consultative, client-focused approach.
• Identify opportunities to recommend appropriate services and encourage clients to schedule consultations.
• Communicate effectively with providers and other team members to ensure a smooth client experience.
• Handle client concerns professionally and escalate issues to management when appropriate.
• Help maintain a clean, organized, and professional front desk and reception area.
• Follow company policies, procedures, and privacy requirements.
• Support the team with administrative and operational tasks as needed.

Requirements

• Previous customer service, front desk, medspa, sales, spa, salon, or aesthetics experience preferred.
• Excellent verbal and written communication skills.
• Warm, friendly, and professional personality.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize in a busy environment.
• Comfortable using computers, scheduling software, email, and texting platforms.
• Ability to learn and confidently communicate information about aesthetic and wellness services.
• Strong interpersonal skills and the ability to build rapport with clients.
• Reliable, punctual, and dependable.
• Ability to work effectively both independently and as part of a team.
• Sales or membership experience is a plus.
• Experienced

Skills

Required

• Reliable, punctual, and dependable.

Benefits

• $17-$18