Application Support & Maintenance - Microsoft Technologies/Java/Middleware at NTT DATA, Inc. in Noida, IN-UP, India

Job description

• This role focuses on providing L2/L3 application support and maintenance for Microsoft Technologies, specifically Rhapsody Integration Engine and associated healthcare interfaces. The position requires 4–8 years of relevant experience, hands-on expertise with Rhapsody IDE, HL7 v2.x, and experience in troubleshooting, configuration, and deployment. Responsibilities include monitoring system health, troubleshooting HL7 messages, performing message reprocessing, and coordinating with cross-functional teams during incident resolution. The role is based in Noida, Uttar Pradesh, India, with a 24x7 shift roster and on-call support. Candidates must demonstrate strong technical skills in Rhapsody, HL7, and related middleware technologies, and be able to work from office locations in Noida, Bangalore, or Hyderabad.
• NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
• We are currently seeking a Application Support & Maintenance - Microsoft Technologies/Java/Middleware to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Responsibilities

• Provide L2/L3 production support for Rhapsody Integration Engine and associated healthcare interfaces.
• Monitor Rhapsody routes, communication points, message queues, errors, and system health.
• Troubleshoot failed, rejected, delayed, duplicate, or missing HL7 messages.
• Perform message tracing from source application through Rhapsody to destination systems.
• Analyze HL7 messages and identify issues related to segments, fields, data formatting, mappings, and transformations.
• Troubleshoot connectivity issues involving TCP/IP, MLLP, HTTP/HTTPS, SFTP/FTP and web services.
• Investigate interface failures and perform message reprocessing/resubmission after resolving the underlying issue.
• Support commonly used HL7 message types such as ADT, ORM, ORU, SIU, DFT and MDM.
• Troubleshoot HL7 ACK/NAK responses and application-level message rejection.
• Support Rhapsody routes, filters, communication points, mappings, lookup tables and message transformations.
• Perform interface configuration changes and deployments following change-management processes.
• Monitor server resources, application services, logs, queues, certificates and connectivity.
• Coordinate with application, infrastructure, database, network and vendor teams during incident resolution.
• Perform root-cause analysis for recurring production incidents and implement preventive actions.
• Participate in incident, problem, change and release-management activities.
• Maintain operational documentation, interface inventories, troubleshooting procedures, SOPs and knowledge articles.
• Participate in an on-call/support rotation for critical production interfaces where required.

Requirements

• Rhapsody Integration Engine
• Rhapsody IDE
• Routes and route management
• Communication Points
• Filters and connectors
• Message transformations and mappings
• Message tracking and searching
• Error queues and message recovery
• Message resubmission/reprocessing
• Rhapsody logs and troubleshooting
• Configuration deployment and environment promotion
• Monitoring and operational administration
• HL7
• Strong understanding of HL7 v2.x, including:

Skills

Required

• Rhapsody Integration Engine
• Rhapsody IDE
• Routes and route management
• Communication Points
• Filters and connectors
• Message transformations and mappings
• Message tracking and searching
• Error queues and message recovery
• Message resubmission/reprocessing
• Rhapsody logs and troubleshooting
• HL7 v2.x
• HL7 ACK/NAK responses