Project Manager at Cayuse Holdings in US-HI-Honolulu

Job description

• The Work
• The Program Manager will oversee and coordinate multimedia production activities, including video, photography, livestream/multicast, and graphic design requests. This role requires a skilled professional who is adept at managing complex project timelines, resources, and customer communications. The successful candidate will leverage strong organizational and leadership skills to ensure high-quality deliverables are provided on time, meeting or exceeding customer expectations.
• This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Responsibilities

• Act as the primary Cayuse Point of Contact (POC) for all assigned PAO multimedia production requirements.
• Receive, review, log, prioritize, and coordinate video, photography, livestream/multicast, and graphics requests from customers.
• Maintain and utilize an automated or software-based request-management and scheduling system to track and manage all project requirements efficiently.
• Respond to all customer requests within one business day, ensuring timely and professional communication.
• Develop and deliver staffing plans, resource requirements, schedules, and key assumptions within three business days of receiving the request.
• Proactively identify and communicate potential conflicts related to personnel, equipment, and scheduling, providing timely solutions.
• Coordinate standard and major event planning activities, ensuring compliance with required lead times (standard 10-business-day lead time for video/live events and extended lead times for major events).
• Oversee the scheduling and coordination of the Senior Videographer/Photographer, additional livestream production staff, and Cayuse graphics teams to execute project requirements.
• Facilitate production operations by scheduling IPRs, rehearsals, customer coordination meetings, and production preparation activities.
• Ensure all assigned personnel are fully briefed on event locations, access requirements, customer priorities, deliverables, and deadlines.
• Handle military installation access permissions and other administrative arrangements as necessary.
• Oversee all aspects of graphics production, from initial requirements gathering to customer approval, while tracking copy changes, draft deadlines, required revisions, and final deliverables.
• Conduct or oversee final quality assurance reviews of deliverables prior to distribution.
• Monitor customer satisfaction by tracking customer acceptance, managing issues, resolving complaints, and collecting feedback.
• Maintain comprehensive records of project activities, including logs for requests, deliveries, issue tracking, schedules, and performance metrics.
• Ensure equipment readiness by managing software licenses, coordinating maintenance or replacement of production resources, and addressing availability concerns.
• Support staffing continuity, maintaining primary and backup production personnel to ensure uninterrupted service delivery.
• Other duties as assigned.

Requirements

• A minimum of five (5+) years of experience in project management, program coordination, operations management, production management, event management, or a related field.
• At least three (3+) years of experience managing multiple concurrent projects, deliverables, or customer requests in a deadline-driven environment.
• Proven ability to manage schedules, resources, customer communication, deliverable tracking, and issue resolution.
• Experience coordinating and managing technical, creative, or production personnel.
• Proficiency in developing and maintaining trackers, calendars, work plans, status reports, and customer action logs.
• Excellent written and verbal communication skills, with a strong attention to detail.
• Demonstrated ability to work independently with minimal day-to-day supervision.
• Local availability on Oahu.
• Ability to meet military installation access requirements.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
• Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
• Exceptional verbal and written communication skills.
• Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
• Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
• Must be self-motivated and able to work well independently as well as on a multi-functional team.
• Ability to handle sensitive and confidential information appropriately
• Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.
• Seven (7+) years of experience in project/program management or coordination.
• Prior experience within the Department of Defense (DoD), U.S. Army, Government contracting, or the defense industry.
• Previous exposure to Public Affairs, strategic communications, multimedia, creative services, or event production operations.
• Familiarity with federal contract compliance, deliverables management, quality control standards, invoice validation, and performance tracking.
• Professional certifications such as Project Management Professional (PMP), Certified Associate in Project Management (CAPM), or equivalent.
• Knowledge of military ceremonies, senior-leader events, and installation operations.

Skills

Required

• Exceptional interpersonal skills
• High-level attention to detail
• Adaptable to change and a quick learner
• Self-motivated

Benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Short-Term Disability options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off