Helpdesk Analyst at TalentBridge in Atlanta, GA
- Company: TalentBridge
- Location: Atlanta, GA
- Posted: Sep 17, 2026
- Type: Contract to Hire
- Salary: $25/hour
- Experience: 2+ years
- Visa sponsorship available
Overview
Job Title- Helpdesk Analyst Pay rate- $25/hour Location- Atlanta GA 30329 Schedule: - Training: Monday–Friday, 8:30 AM–5:00 PM for 1 week After training schedule: Friday–Tuesday, 6:00 AM–2:30 PM 100% onsite for the initial 6-month contract
Job description
- Job Title- Helpdesk Analyst
- Pay rate- $25/hour
- Location- Atlanta GA 30329
- Schedule: -
- Training: Monday–Friday, 8:30 AM–5:00 PM for 1 week
- After training schedule: Friday–Tuesday, 6:00 AM–2:30 PM
- 100% onsite for the initial 6-month contract
- Hybrid schedule after conversion
- We are seeking an experienced Helpdesk Analyst to provide technical support in a fast-paced healthcare environment. This role will troubleshoot hardware, software, application, and connectivity issues while providing excellent support to staff.
Responsibilities
- Troubleshoot hardware and software issues across Windows, iOS, Android, Citrix, Epic, and SCCM
- Manage approximately 35–40 tickets daily through ServiceNow
- Provide remote technical support using SCCM
- Document, resolve, and escalate technical issues as needed
- Deliver professional, customer-focused IT support
Requirements
- CompTIA A+ Certification – REQUIRED
- 2+ years of IT support/help desk experience
- Strong troubleshooting and customer service skills
- Experience with ServiceNow, Windows, and remote support tools preferred
- Detail-oriented team player who can work independently
Skills
Required
- CompTIA A+ Certification
- Troubleshooting
- Customer service
- Windows
- iOS
- Android
- Citrix
- Epic
- SCCM
- ServiceNow
Preferred
- Remote support tools