Lead Retail Operations at Vail Resorts in Lakewood, CO, US

Job description

• Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
• With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
• Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).
• Responsible for directing the day-to-day routine work of a larger group of associates, and is a key holder. Responsible for maintaining business standards and has increased decision making authority, acts as manager-on-duty in absence of other management presence. Also fulfills day-to-day work responsibilities for the organization as needed.

Responsibilities

• Maintain and model high retail, merchandising and cleanliness standards as set forth by the Store and Regional Manager
• Assist Store Manager to ensure sales are generated while demonstrating and maintaining an enthusiastic and professional standard of guest service
• Maintain all company paperwork according to policies and standards
• Assist in onboarding and training of new employees in POS, product knowledge, guest service, and sales
• Assist Store Manager in communicating company values and goals to the employees
• Manage inventory control and meet or exceed inventory goal
• Enforce company cash handling and other Loss Prevention policies and procedures
• Remain current on new industry products and trends; demonstrate knowledge of products
• Communicate ideas or issues with the store manager
• Drive sales through direct communication with store employees to ensure customers are provided with the highest level of customer service, emphasizing courteous and knowledgeable assistance
• Model customer service for employees and promote sales whenever interacting with guests
• Walk the floor regularly to manage the floor for daily MOD responsibilities
• Motivate employees to increase sales, units per transaction and transaction size in day to day sales
• Ensure that all safety standards are being observed at all times
• Other duties as assigned

Requirements

• HS Diploma or GED Equivalent - required
• At least 1 year relevant work experience required, company experience preferred
• At least 1 year supervisory experience - required
• Basic computer skills with ability to learn - required
• English fluency - required
• Excellent communications skills both written and verbal - required
• Self-motivated with the ability to multi-task - required
• Ability to work a flexible schedule; stores are open 7 days a week and hours vary depending upon location, season, and type of store - required
• Familiarity with rental and retail POS systems - preferred

Skills

Required

• English fluency - required

Benefits

• • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• • MORE employee discounts on lodging, food, gear, and mountain shuttles
• • 401(k) Retirement Plan
• • Employee Assistance Program
• • Excellent training and professional development
• • Referral Program
• To Learn More, please review the Benefits Eligibility Summary
• The expected pay range is $23.00/hr - $26.88 /hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.