Lead Front Desk Agent at Vail Resorts in Moran, WY, US

Job description

• Come work and play in the mountains! Whether it's your first time seeing the mountains, or you already call them home, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
• Each Front Desk Supervisor will be responsible for monitoring the activities and performance of all these positions during his or her shift and both will work together to insure that high standards and efficiency are maintained. Directly supervises front desk, and has overall responsibility for the smooth operations of the front desk.

Responsibilities

• Function as the team lead for the Front Desk staff and insure they are providing the required guest service according to brand standards and National Park Service standards.
• Assists other departments when necessary and keeps management informed of hotel activities and problems.
• Assists the management with requested administrative duties.
• Check guests into cabins in a courteous, efficient manner while using the Property Management System.
• Check guests out by accurately posting any necessary charges and payments in the Property Management System.
• Book activities and dining reservations for non-resident guests.
• Coordinates special requests; notifies Housekeeping and/or Maintenance Department of any items or complaints.
• Coordinates with Housekeeping to insure rooms are ready for guests by check-in; notifies housekeeping of room status changes.
• Provide guests with an orientation to the resort accurately answering their questions.
• Assists guest with making arrangements for dining and activities in Grand Teton National Park and the surrounding Jackson Hole area.
• Attentively and politely respond to all guest concerns or complaints and follow up to insure the guest has received a satisfactory resolution.
• Oversees billing issues and guest recovery refunds when necessary.
• Answers all phone calls to front desk and transfers calls or takes messages.
• Make walk-in reservations as necessary.
• Maintain cleanliness of the front desk area, back closet and lobby, including dusting, sweeping and refilling complimentary water station.
• Balance cash drawer and turns in balanced cashier audit at end of shift.
• Other duties as assigned

Requirements

• 1 year previous hotel experience
• Supervisory experience preferred
• Valid US Driver’s License
• Experience with Word, Excel, Windows
• Experience with Property Management Systems
• Fluent in speaking, reading and writing English
• Ability to perform under pressure
• Strong communication skills
• Excellent people skills
• Cash Handling

Skills

Required

• Valid US Driver’s License
• Experience with Word, Excel, Windows
• Ability to perform under pressure
• Strong communication skills
• Excellent people skills

Preferred

• Supervisory experience
• Cash Handling

Benefits

• Paid SICK time
• Paid PTO after 500 hrs.
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• To Learn More, please review the Perks and Benefits
• FREE Dormitory Housing (including linens and all utilities) or Full Hook-Up RV Sites
• FREE Wi-Fi
• FREE National Park Pass to Grand Teton National Park and Yellowstone National Park
• FREE Participation in guest activities: Horseback rides, kayak and boat rentals, lake cruises & scenic raft tours, 200 miles of hiking trails and THE greatest perk ever – living in one of the most picturesque national parks!
• FREE Recreation Program and complimentary use of Rec Halls, Employee Gyms (Climbing Wall at JLL) and watersports equipment.
• 40% retail discounts plus online ProDeals
• 20% grocery and restaurant discounts
• $112/week Meal Plan covers 3 meals/day in the employee cafeteria (mandatory for dorm residents, optional for RVers, FREE for Salary roles)