Concierge at Vail Resorts in Keystone, CO, US

Job description

• Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
• With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
• Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
• We're looking for a kindred spirit to join the team at Kindred Resort, a new elevated luxury property located at the base of Keystone Resort in Colorado. Kindred Resort is a visionary development with a mission to be the most welcoming luxury hospitality experience through extreme kindness and active excellence. Embedded in the resort experience is a passion for the outdoors and creating connection between guests, employees, and community. Our goal is to spark elevated experiences that welcome all kindred spirits.
• The Front Desk Concierge is responsible for creating exceptional guest experiences from pre-arrival through departure. This role serves as an ambassador of Kindred Resort, providing personalized service, local expertise, and seamless coordination of guest requests. The Front Desk Concierge will assist with reservations, activities, transportation, dining recommendations, special requests, and guest communications while supporting front office operations. This individual plays a vital role in delivering the elevated service standards that define he Kindred Resort experience.
• Be part of the opening team at Keystone's newest luxury resort.
• Competitive compensation and incentive opportunities.
• A polished, Forbes-inspired luxury hospitality environment.
• Opportunities for professional development and career growth.
• A supportive, engaged, and collaborative team culture.
• Work steps away from the slopes and Colorado's most scenic mountain environment.
• Create memorable experiences for guests visiting one of Colorado's premier mountain destinations.

Responsibilities

• Create a warm, welcoming, and personalized arrival experience for every guest.
• Serve as a knowledgeable resource on resort amenities, services, events, outdoor recreation, dining, transportation, and local attractions.
• Assist guests with reservations for dining, activities, transportation, excursions, ski services, and other experiences.
• Coordinate pre-arrival planning and special requests to ensure a seamless guest stay.
• Maintain detailed guest profiles, preferences, and notes to enhance personalized service.
• Respond promptly and professionally to guest inquiries in person, by phone, email, and digital communication platforms.
• Collaborate with Front Desk, Valet, Bell Services, Housekeeping, Ski Services, and other resort departments to fulfill guest needs.
• Assist with check-in and check-out processes during peak periods as needed.
• Coordinate guest deliveries, packages, mail, and special amenities.
• Promote resort services, events, and experiences while identifying opportunities to enhance guest satisfaction and revenue.
• Resolve guest concerns with professionalism, discretion, and urgency, escalating when appropriate.
• Maintain an organized, polished, and welcoming concierge desk and lobby environment.
• Uphold Kindred Resort's luxury service standards and Forbes-aligned expectations.
• Protect guest privacy and maintain confidentiality at all times.
• Represent Kindred Resort with professionalism, kindness, and genuine care.

Requirements

• Previous concierge, front desk, guest services, or hospitality experience required.
• Luxury hotel or resort experience strongly preferred.
• Exceptional communication, interpersonal, and relationship-building skills.
• Strong organizational abilities with the capacity to manage multiple priorities simultaneously.
• Professional appearance and demeanor consistent with a luxury hospitality environment.
• Knowledge of local attractions, dining, outdoor recreation, and mountain resort operations preferred.
• Comfortable using hotel property management systems, reservation platforms, POS systems, and Microsoft Office applications.
• Ability to remain calm, composed, and guest-focused in a fast-paced environment.
• Strong problem-solving skills and a proactive approach to guest service.
• Flexible availability, including weekends, holidays, and peak mountain seasons.
• Commitment to Kindred Resort's guest-first and relationship-driven culture.

Skills

Required

• Hotel property management systems
• Reservation platforms
• POS systems
• Microsoft Office applications

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans
• The expected pay range is $20.00/hr - $23.00/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.