Sales Representative Sales Representative at Net2Source (N2S) in PHILADELPHIA, PA

Job description

• The Inside Sales Representative is responsible for managing and growing an assigned portfolio of industrial customers by developing strong customer relationships, identifying growth opportunities, delivering outstanding service, and driving profitable sales. This role serves as the primary point of contact for customers and partners closely with outside sales, operations, purchasing, and customer support to provide best-in-class solutions.
• Each representative will manage approximately 300–350 active customer accounts representing approximately *** million in annual revenue.

Responsibilities

• ***Remote position with possibility of conversion to FT based on performance***
• Account Management
• • Manage and grow an assigned portfolio of industrial customers.
• • Develop long-term relationships with purchasing agents, project managers, estimators, maintenance personnel, and business owners.
• • Conduct proactive outreach to strengthen customer relationships and identify new opportunities.
• • Perform regular account reviews to identify sales growth opportunities.
• • Develop customer-specific sales plans for top-tier accounts.
• Sales & Business Development
• • Generate profitable revenue growth within existing accounts.
• • Identify cross-selling and upselling opportunities across product lines.
• • Pursue inactive and underperforming accounts to increase customer engagement.
• • Convert quotations into orders through consistent follow-up.
• • Support new customer onboarding and account development.
• Customer Service
• • Respond promptly to customer inquiries regarding pricing, availability, lead times, and technical product information.
• • Prepare accurate quotations and proposals.
• • Coordinate order fulfillment with operations and logistics.
• • Resolve customer issues quickly while maintaining a high level of customer satisfaction.
• • Maintain excellent communication throughout the order lifecycle.
• Sales Administration
• • Maintain accurate customer records and activity within the CRM system.
• • Track open quotations and follow-up opportunities.
• • Monitor customer purchasing trends and buying habits.
• • Assist with forecasting and pipeline reporting.
• • Support annual pricing reviews and contract renewals.
• Team Collaboration
• • Work closely with the Sales Assistant to ensure efficient order processing and administrative support.
• • Partner with purchasing and operations to meet customer delivery expectations.
• • Collaborate with the Sales Manager on key account strategies and business development initiatives.
• • Share best practices and contribute to a team-oriented sales culture.
• • Revenue growth within assigned accounts
• • Gross margin performance
• • Customer retention
• • New product penetration
• • Quote conversion rate
• • CRM activity and account documentation
• • Proactive customer contacts
• • Customer satisfaction
• • Response time to customer inquiries
• • New account development

Requirements

• Required
• • 3+ years of industrial inside sales, customer service, or account management experience.
• • Strong understanding of industrial products, manufacturing, or distribution.
• • Excellent communication and relationship-building skills.
• • Strong organizational and time management abilities.
• • Experience using CRM and ERP systems.
• • Proficiency with Microsoft Office.
• • Experience in industrial coatings, fabrication, construction materials, welding, fasteners, safety products, MRO, or related industries.
• • Experience supporting outside sales teams.
• • Knowledge of industrial purchasing processes and supply chain operations.
• • Customer Focus
• • Relationship Building
• • Consultative Selling
• • Problem Solving
• • Business Acumen
• • Organization & Prioritization
• • Communication
• • Accountability
• • Teamwork
• • Continuous Improvement

Skills

Required

• Industrial inside sales
• Customer service
• Account management
• Experience using CRM and ERP systems
• Proficiency with Microsoft Office

Benefits

• We believe in more than just jobs—we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.