Dispatch Coordinator MRSS- Tuscawaras County at OhioGuidestone in New Philadelphia, OH

Job description

• OhioGuidestone provides a complete continuum of responsive person-centered prevention services, mental health and substance use treatment, and wrap-around supports, serving the needs of over 50,000 people each year through telehealth and locations across Ohio.
• At OhioGuidestone, we believe a workforce comprised of employees from diverse backgrounds and communities and a culture of belonging makes us a better organization. Together, we continue to build a workplace that encourages, supports, and celebrates the varied voices of our employees.

Responsibilities

• • Demonstrate the values and guiding principles of OhioGuidestone every day, performing with the highest standards of excellence, integrity and ethics.
• • Receive incoming crisis referrals and dispatch mobile response teams - including licensed therapists and behavioral health specialists—in accordance with MRSS protocols and response time guidelines.
• • Use dispatch software and communication tools (e.g., phone, SMS, secure messaging) to coordinate field operations efficiently.
• • Monitor real-time case activity and provide ongoing support to mobile team members while in the field.
• • Maintain clear, accurate, and timely documentation of dispatch activity in electronic records systems.
• • Coordinate with internal teams and external partners to ensure seamless service delivery and client safety.
• • Adhere to privacy laws and HIPAA regulations while handling sensitive information.
• • Participate in shift coverage that may include evenings, weekends, and holidays to ensure service availability.
• • Support quality improvement initiatives and provide feedback on system performance.
• • Provide coverage beyond scheduled shift in the event of an emergency.
• • Exhibit positivity, flexibility and a willingness to take on new responsibilities as requested or required.
• • Demonstrate positive leadership; promote a team-based work environment and a culture of belonging.
• • Present the Agency in the most positive light with all internal and external contacts.

Requirements

• • High school diploma or equivalent
• • Experience in a dispatch, call center, crisis hotline, or emergency coordination role strongly preferred
• • Mission driven; strong desire to make an impact
• • Familiarity with behavioral health systems, trauma-informed care, and youth crisis services is a plus.
• • Ability to remain calm and make sound decisions under pressure.
• • Proficient with technology, including dispatch systems, electronic health records (EHRs), and Microsoft Office Suite.
• • Ability to work both independently and collaboratively within a fast-paced environment.
• • Understanding of and sensitivity to diverse cultural backgrounds and needs of youth and families.
• • Effective interpersonal skills; able to speak effectively with individuals and/or groups of people
• • Flexible; able to work days, evenings, and/or weekends, as desired to meet the needs of clients
• • Ability to maintain relevant, timely documentation as required.
• • Possess a valid Ohio Driver’s License with a safe driving record and valid insurance.
• • Successfully complete pre-employment screenings, including drug tests, background checks, and any other required assessments, such as a physical examination and TB test.
• We also care about the health and safety of our employees. OhioGuidestone requires applicants to complete a pre-employment screening process upon receipt of an offer of employment. We require and cover the cost of fingerprint background screening, physical, Tuberculosis test, and drug screen after an employment offer is made. Any employment offer is contingent upon receipt of all satisfactory pre-employment screenings.
• Education
• High School or better.

Skills

Required

• Effective interpersonal skills
• Flexible
• Dispatch software
• Electronic health records (EHRs)
• Microsoft Office Suite