Contact Center Representative at Workway in Glendale, CA

Job description

• We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a Contact Center Representative job opportunity with an established credit union that is committed to delivering exceptional member service while fostering a collaborative, supportive workplace where employees are valued and encouraged to grow.

Responsibilities

• The Contact Center Representative is responsible for below specific duties.
• Prepares and processes transaction requests received by telephone, such as withdrawals, transfers, and closing/opening of secondary share accounts; such as checking, holiday, certificates, etc.
• Responds to member inquiries and requests such as duplicate statements/copies of checks, payment/deposit research, mails out brochures, forms, and other various letters.
• Assists with general Credit Union information relating to savings rates, loan rates, Visa, check accounts, etc.
• Provides superior and quality member service with ongoing efficient and accurate transaction/DocuSign processing.
• Understands and adheres to all credit union policies, procedures, safety practices, and security measures relating to one's work.
• Which includes accessing the Wizard daily to ensure a thorough understanding of credit union products/services, policies and procedures.
• Sets up and resets Touch-Tel-24 and Online Banking PIN numbers, including assisting members on how to use the services.
• Completes requests for Check Card reorders, stop payments, etc., and places them in the appropriate file bin to be forwarded to the appropriate department for completion.
• Ensures all lost/stolen identification, Check Cards, Visa cards or checks are reported to the appropriate department immediately via email.

Requirements

• 1 year contact center experience required.
• 1 Year credit union experience required.
• A good understanding of teller and operations regulations, and Credit Union's products and services is required, as well as ability to use standard office equipment.
• Customer service-oriented.
• High School Diploma and Equivalent.
• Symitar preferred.
• Bilingual English and Spanish preferred.

Skills

Required

• Customer service-oriented
• Ability to use standard office equipment

Preferred

• Symitar
• Bilingual English and Spanish

Benefits

• Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, and experience, and location. Employees have access to healthcare benefits, including medical, dental, and vision as well as a 401(k) plan.