Commercial Account Manager (Manchester) at Sophos in Manchester, United Kingdom

Job description

• We’re looking for an ambitious and proactive Commercial Account Manager to take ownership of a defined territory within our 1–100-user customer segment.
• You’ll build strong relationships with customers and channel partners while identifying and driving new business, cross-sell and expansion opportunities.
• Previous cybersecurity or channel experience isn’t essential. What matters most is strong sales instinct, initiative, resilience and a genuine willingness to learn and develop.
• You’ll take ownership of your territory, balance inbound demand with proactive selling, create and progress opportunities, and build trusted customer and partner relationships. You’ll bring energy, professionalism and commercial focus while making a positive contribution to the wider team.

Responsibilities

• Take ownership of your territory and build pipeline through customer, prospect and channel-partner engagement.
• Identify new business, cross-sell and upsell opportunities across the Sophos portfolio.
• Manage a funnel of inbound leads, prioritising responses in line with service-level agreements while proactively creating new sales opportunities.
• Process quotes, deal registrations, licensing requests and other sales tasks accurately, efficiently and in line with internal policies.
• Understand the end-to-end deal process and work with cross-functional teams to resolve issues and progress opportunities quickly.
• Maintain accurate CRM records, including customer conversations, competitive information, decision-making criteria and agreed next steps.
• Achieve agreed sales goals and performance expectations across calls, emails, tasks and other sales activity.
• Deliver a best-in-class customer and partner experience while contributing positively to the growth of our channel business.

Requirements

• Previous experience in sales, business development or a customer-facing commercial role.
• A proactive, results-driven mindset and the confidence to take initiative and create opportunities.
• Experience engaging existing customers and new prospects to identify cross-sell and upsell opportunities.
• Strong interpersonal skills, including effective questioning and active listening.
• A customer-focused approach and a commitment to delivering an excellent customer and partner experience.
• Empathy and the ability to understand desired outcomes, de-escalate issues and work effectively with internal teams.
• Resourcefulness, accountability and a willingness to go above and beyond to solve problems.
• Strong organisation and prioritisation skills, with the ability to work accurately in a fast-paced environment.
• A collaborative, coachable approach and genuine willingness to learn.
• Experience using a CRM system would be beneficial; Salesforce experience is preferred but not essential.
• Willingness to travel and attend the office three days per week.

Skills

Required

• Strong sales instinct
• Initiative
• Resilience
• Willingness to learn and develop
• Proactive, results-driven mindset
• Strong interpersonal skills
• Customer-focused approach
• Empathy
• Ability to de-escalate issues
• Resourcefulness
• Accountability
• Willingness to go above and beyond

Preferred

• Experience using a CRM system
• Salesforce experience

Benefits

• · Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.
• · Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
• · Employee-led diversity and inclusion networks that build community and provide education and advocacy
• · Annual charity and fundraising initiatives and volunteer days for employees to support local communities
• · Global employee sustainability initiatives to reduce our environmental footprint
• · Global fitness and trivia competitions to keep our bodies and minds sharp
• · Global wellbeing days for employees to relax and recharge
• · Monthly wellbeing webinars and training to support employee health and wellbeing