Sales Associate - San Diego at Chloé in SAN DIEGO

Job description

• As an Ambassador of the Maison, he/she achieves and exceeds sales targets as
• directed by management and proactively develops his/her client portfolio. He/she
• ensures a unique client experience throughout all touch points. He/she is also an
• active participant in the daily operations of the boutique.

Responsibilities

• • Consistently achieve and/or exceed the monthly sales target, as directed by management.
• • Ensure that each client receives outstanding and exceptional customer service by
• providing a friendly environment which includes greeting and acknowledging every
• customer, maintaining outstanding standards, solid product knowledge and all
• other components of Customer Service before, during and after sales client (if dedicated area/staff is not available).
• • Adapt approach according to the client needs and motivations.
• • Negotiate and handle objections with ease.
• • Assist and support after sales clients in accordance with Maison values. Act as a
• referent and provide recommendations that will provide an exceptional client
• experience.
• • Remain current on industry news and competitor.
• • Cultivate new and existing client relationships through exceptional service and
• other Maison-specific CRM initiatives, partnering with Management to develop a
• plan for their clients and prospects.
• • Consistently and accurately capture client data for follow-up and relationship
• building, effectively utilizing the tools that are available.
• • Appropriately resolve client issues/concerns and escalate as needed to Management.
• • Partner with Management to develop a plan to support, and participate to, in-store
• and offsite events and networking.
• • Understand and comply with all security and operational policies and procedures
• for the Group, Maison and boutique.
• • Assist with daily set-up and breakdown of the boutique, and communicate on any
• maintenance issues.
• • Assist in the merchandising and daily maintenance of displays and back-stock.
• • Actively participate in daily and annual inventories and cycle counts to prepare and
• ensure a successful audit.
• • Assist with special projects, as needed (i.e. price changes, supporting back office
• responsibilities, etc.)

Requirements

• • College degree preferred.
• • 2 to 5 years of previous experience in luxury retail, service or hospitality
• Environment.
• • General knowledge of timepiece movements.
• • Ability to work in a fast-paced retail store environment.
• • Computer and internet Savvy.
• • MS Office experience required, SAP knowledge preferred.
• • Additional language skills are a plus.
• • Excellent interpersonal and communication skills are required.
• • Strong understanding of Customer Service needs and Customer (internal and
• external) priorities.
• • Strong attention to detail with the ability to handle multiple tasks simultaneously
• and with precision.
• • Being a genuine Maison Ambassador.
• • Uphold Cartier image by maintaining professional demeanor at all times and be an
• Ambassador for the Brand.
• • Self-Starter with Team-Player approach.
• • Must be available to work retail hours including weekends and to travel for
• trainings, client events, conferences.

Skills

Required

• Computer and internet savvy
• MS Office experience required
• Being a genuine Maison Ambassador
• Self-Starter with Team-Player approach

Preferred

• SAP knowledge preferred
• Additional language skills are a plus

Benefits

• Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
• At Richemont, We Craft the Future!
• Please note, salaries will be negotiated based on relevant skills and experience.