Customer Service Representative at SEW-EURODRIVE - USA in TX- DeSoto

Job description

• This position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers and associates in order to maintain established sales activity and generate new sales within corporate guidelines. Customers and associates will be addressed with a view toward growth and long-term relationships while maintaining a consistent and businesslike business attitude.
• Rate of Pay: $20.00 per hour
• Shift: Day (8:00 am to 5:00 pm)

Responsibilities

• Generate quotes in CRM and SAP/Configurator using serial/sales order numbers provided by customers.
• Enter orders in CRM as per customer Purchase Order or Referenced Quotation as well as verify order is entered with correct account, price, quantity, shipping method, ship -to address, and correct specifications.
• Utilize CRM to enter 2.5 lines per hour as quotes or sales orders.
• Achieve +60% availability to address calls and answer +90% of calls presented.
• Work with other departments as required to coordinate release of orders, expediting, parts purchasing and availability, and any customer specialty requirements.
• Comply with all current ISO Quality and Work Instructions, all Company Safety rules, and all other Company rules, policies, and procedures to include assessing each situation.

Requirements

• Ability to learn and understand the basics of power transmission equipment, associated nomenclature and catalog information in order to meet customer needs and processing procedures.
• Ability to handle stress and interact with others in a fast-paced environment with continuous interruptions by following instruction- written and verbal.
• Must have good oral and written communication and organizational skills.
• Ability to organize workload for timely accomplishment of work while communicating with all Company employees in a business like and professional manner.
• Ability to work independently and make decisions based on factual information received by analyzing and appraising customer needs.
• Must be able to sit, stand, walk, reach with hands and arms, push and pull, bend, twist, stoop, and kneel on occasion.

Skills

Required

• Communication
• Organizational
• Stress management
• Independence
• Professionalism
• CRM
• SAP/Configurator
• Power transmission equipment knowledge

Benefits

• SEW-EURODRIVE provides a generous benefits package to all full time employee. These benefits start on DAY ONE!
• • Medical Insurance - Includes Medical, Dental, Vision, Audio, and Prescription Drug coverage + $125 annual reimbursement for purchase of eligible vitamins & minerals
• • Life Insurance worth 2.5 times annual base pay. Includes Accidental Death & Dismemberment
• • Disability - Includes both Short Term Disability and Long Term Disability
• • Flexible Spending Account (FSA) for Medical and/or Dependent Care Made available annually during open enrollment
• • Timely Evaluations with potential for a pay increase
• • Paid Vacation - 2-weeks of vacation accrual per year to start, which increases after five years and ten years of service
• • Holiday Pay - Twelve (12) paid holidays per year
• • Retirement Benefits - Includes 401(k) with Profit Sharing Contribution and 200% Company Match on the first 3% that you defer to your 401K account
• • Additional Paid Time Off (PTO) for hourly positions - Unused time is paid out annually
• • Paid Parental Leave - To assist and support new parents with balancing work and family matters
• • Onsite Clinic Services - On location medical services by licensed providers at no cost to employees
• • Education Assistance Programs - Student Loan Repayment / Tuition Assistance options
• • Counseling Resources - Easy and convenient access to professional counseling services online
• • Wellness Resources - Utilizing a comprehensive, interactive, and personalized wellness program with potential to earn points for awards / gift cards
• • Uniforms/Subsidies - Uniform subsidies and/or uniforms are provided for applicable roles, based on job requirements
• • Safety Shoes - A subsidy for the annual purchase of OSHA approved safety shoes, based on job requirements
• • Employee Assistance Programs - program to help employees navigate challenging life circumstances
• A 10% shift premium is paid for 2nd and 3rd shift positions.