Account Manager at Tempur Sealy International in Australia Remote

Job description

• Purpose of the Role
• The Account Manager is responsible for driving sales growth across an assigned territory by building strong relationships with retail partners, delivering effective in-store execution, and enhancing product knowledge at store level.
• The role focuses on regular store visits aligned to a structured call cycle, optimising merchandising and product positioning, and training retail sales teams to increase sell-through of Tempur products.

Responsibilities

• 2.1 Customer Relationship Management
• Develop and maintain strong, professional relationships with retail store owners, managers, and sales teams
• Act as the primary point of contact for assigned customer accounts
• Understand each customer’s business, sales drivers, and growth opportunities
• 2.2 Territory & Call Cycle Management
• Develop and manage an effective call cycle across A, B, and C customers
• Conduct regular and structured store visits to maximise coverage and impact
• Prioritise high-value and growth accounts while maintaining service levels across all customers
• 2.3 Sales Growth & Account Development
• Identify and implement opportunities to grow sales within each store
• Increase product penetration, range adoption, and share of floor space
• Partner with customers to support category growth and improved sales performance
• 2.4 In-Store Execution, Merchandising & Product Positioning
• Optimise in-store displays to maximise product visibility and conversion
• Ensure correct product placement in line with brand standards and commercial priorities
• Influence floor positioning and competitive placement within stores
• 2.5 Product Training & Retail Education
• Deliver engaging and informative training to retail sales staff
• Educate teams on product features, benefits, and key differentiators of Tempur products
• Build retailer capability to confidently sell and recommend products to end consumers
• 2.6 Promotional Execution & Retail Activation
• Support the execution of promotions, campaigns, and product launches in-store
• Ensure retailers are prepared to maximise promotional outcomes
• Reinforce key sales messaging during campaign periods
• 2.7 Events & Industry Engagement
• Represent the company at trade events, including Home Shows
• Plan and deliver retailer training nights and engagement sessions
• Attend and support retailer conferences and industry events
• 2.8 Market & Competitor Insights
• Monitor and report on competitor activity, pricing, and in-store presence
• Provide feedback on customer trends and shopper behaviour
• Share insights to support sales, product, and marketing strategies
• 2.9 Reporting & Administration
• Maintain accurate records of store visits, activities, and outcomes
• Provide timely and accurate reporting on sales activities and opportunities
• Support forecasting and planning processes through relevant field insights
• 2.10 Stakeholder Collaboration
• Work closely with the National Sales Manager and internal teams (marketing, product, supply chain)
• Ensure alignment between field activities and broader commercial strategies

Requirements

• Experience in account management, sales, or retail environment
• Experience in building strong relationships with retail partners
• Experience in delivering effective in-store execution
• Experience in training retail sales teams
• Experience in territory and call cycle management
• Experience in merchandising and product positioning
• Experience in promotional execution and retail activation
• Experience in market and competitor insights
• Experience in reporting and administration
• Experience in stakeholder collaboration

Skills

Required

• Account management
• Sales
• Relationship building
• In-store execution
• Merchandising
• Product positioning
• Training and education
• Territory management
• Call cycle management
• Promotional execution
• Event representation
• Market analysis

Benefits

• Tempur Sealy International is the world’s largest bedding manufacturer,
• with 33 state-of-the-art North American operating facilities, 38 international
• manufacturing plants, 750+ company-owned stores worldwide, multiple e-commerce channels,
• and third-party retail partners, we deliver award-winning products that provide breakthrough
• sleep solutions to consumers in over 100 countries.
• Consider a career that offers professional growth, global impact, innovation, and excellence!