Sales Operations Lead (Temporary Assignment) at iFLY Indoor Skydiving in Austin, TX

Job description

• Temporary Part-Time Hourly Position: $30-$32 per hour, with an expected schedule of approximately 20 hours per week.
• The Sales Operations Lead is responsible for optimizing the performance, efficiency, and scalability of the STEM and G&E sales teams through operational excellence, systems management, and strategic enablement. This role leads the development of sales processes, oversees sales technology (including CRM systems), and partners cross-functionally with Marketing, Finance, and BI to ensure accurate forecasting, pipeline health, and go-to-market alignment. The Sales Operations Lead directly supports sales leadership and manages the day-to-day execution of Sales Operations initiatives.

Responsibilities

• Own and continuously improve the end-to-end sales process, from lead assignment and routing to deal close and post-sale handoff.
• Standardize and document operating procedures, including lead management, sales stages, SLAs, and data capture.
• Identify friction points and operational inefficiencies and propose scalable solutions to improve sales team productivity.
• Sales Technology & CRM Administration
• Own CRM strategy, governance, and configuration.
• Manage integrations with key sales tech tools (e.g., RingCentral, lead scoring tools, form handlers, proposal tools).
• Lead CRM and tech stack training and onboarding for sales reps and managers.
• Manage Sales Ops Coordinator to ensure CRM data hygiene and workflow maintenance.
• Reporting, Forecasting, & Analytics
• Build and manage dashboards to track pipeline health, conversion metrics, team performance, and revenue KPIs.
• Partner with Finance and BI to support forecast modeling, territory planning, and target setting.
• Deliver recurring insights and ad hoc reporting to sales leadership to guide strategy.
• Cross-Functional Collaboration
• Collaborate with Marketing to optimize lead flow, campaign attribution, and lifecycle tracking.
• Partner with Sales leadership and Marketing to build training, playbooks, and onboarding materials.
• Support revenue planning, headcount modeling, and annual GTM planning in coordination with leadership.
• Team & Project Management
• Manage and mentor Sales Ops Coordinator(s), including goal-setting and performance reviews.
• Lead sales initiatives such as tech migrations, incentive modeling, territory redesigns, or new process rollouts.

Requirements

• 5+ years of experience in Sales Operations, Revenue Operations, or GTM Strategy roles.
• Advanced CRM proficiency (HubSpot preferred) and familiarity with sales/marketing tech stacks.
• Strong analytical skills and comfort with Excel/Google Sheets, BI dashboards, and forecasting tools.
• Ability to communicate clearly with both technical and non-technical stakeholders.
• Experience supporting sales teams and working cross-functionally.
• Highly organized, strategic thinker with a bias for execution.

Skills

Required

• Strong analytical skills
• Comfort with Excel/Google Sheets
• BI dashboards
• Forecasting tools
• Highly organized

Benefits

• 5+ years of experience in Sales Operations, Revenue Operations, or GTM Strategy roles.
• Competitive Salary and performance bonus opportunities
• Medical, dental, vision, and supplemental plans
• Paid time off (PTO) and;
• Parental Leave
• Company Holidays
• 401k retirement investment
• Employee Assistance Programs (F2F counseling, financial coaching, legal counseling & mediation services)
• Tuition reimbursement
• Referral bonus program
• Team member discount on retail merchandise and flight packages
• Free flight time for team members and family
• Ongoing training and development programs