Customer Service Rep Auto at Arc Thrift Stores in Vehicles For Charity - Denver, CO 80216

Job description

• Salary Range
• $19.00 - $19.50 Hourly
• Position Type
• Full Time
• Job Shift
• Day
• This position is responsible for customer service activities in support of the Vehicle for Charity program. This position is a call center environment.

Responsibilities

• Handle in/outbound calls rom potential donors with questions regarding how to donate a vehicle.
• Set up donations in CARS database by verifying Title information, mailing address, contact number for donor, and charity that the donation will go to.
• Walk do not through the title signing procedure, ensuring the donor fills in the appropriate names for Purchaser/Buyer (Vehicles for Charity) as well as for the Seller (Donor’s Name), and had the ID/Stock Number to place on the title.
• Handle on-line donations by setting up the donation in CARS database and contacting the donor to go over Title Signing procedures.
• Retrieve voice mails left by donors on the system and return their calls.
• Prepare Thank You letters for donations taken and then file the donation jackets in the correct order.
• Obtain any other information that is needed to complete a donation.
• Work with Dispatcher to resolve donor problems related to towing and auction personnel.
• Performs other duties and special assignments as directed, including assignments, which may be outside the primary area of duty.

Requirements

• To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• 1 year of customer service experience.
• Ability to work with individuals possessing developmental disabilities.
• Good analytical skills.
• Ability to use good judgment.
• Energy to take on fast-paced work.
• Strong written and verbal communication skills.
• High level of interpersonal skills.
• Well-organized and self-directed.
• Proficient in personal computing skills and electronic communications.
• Ability to deal effectively with respect and sensitivity towards all employees.

Skills

Required

• 1 year of customer service experience
• Good analytical skills
• Ability to use good judgment
• Energy to take on fast-paced work
• High level of interpersonal skills
• Well-organized and self-directed