Analytics Engineer, Conversational Analytics at Ro in New York, NY

Job description

• Join Tech @ Ro to build the future of healthcare, from the ground up!
• At Ro, we believe that when people achieve their health goals, they can achieve their life goals. The highest-leverage way to move society forward is to give people their health, and the current healthcare system isn’t built to do that. It was built to bill, not to serve patients.
• We’re building a new system. One where the patient is in control. One designed from scratch for the digital age.
• At Ro, technology isn’t just a function… It's core to how we deliver care. We’ve built a vertically integrated healthcare platform that connects telehealth, diagnostics, pharmacy, and logistics into a seamless, end-to-end experience for millions of patients.
• …and we’re just getting started.
• As part of Tech @ Ro, you’ll work on systems that operate at scale, with an opportunity to:
• Solve complex, high-concurrency problems across a full-stack platform
• Build and ship quickly with tight feedback loops and real-world impact
• Own systems end-to-end, from architecture to production performance
• Work alongside experienced operators, technical leaders, and clinicians
• Help define how modern healthcare should be delivered
• We’re a performance-driven team with a strong sense of ownership and urgency. We move fast, learn quickly, and hold a high bar for what we build, and do so with a big heart — because patients depend on it.
• If you’re motivated by impact, scale, and the chance to help lead the patient revolution, come build with us.
• We are looking for an Analytics Engineer who will supercharge the organization by more fully unlocking Conversational Analytics. You thrive in a startup setting, where every day is different and the problems that you’re tackling don’t have established solutions.
• 1) building data models/semantic models, documentation, context, and evaluations to strengthen our LLMs’ ability to consistently achieve the correct answers, and
• 2) training non-data stakeholders to more efficiently and effectively interact with our data stack.
• You will start your time by diving deep into day-to-day analyst work and as you build a strong understanding for how data is used by end stakeholders and build business context. You’ll then transition to building out tooling that allows stakeholders to self-service via Conversational Analytics. You take pride in developing tools, processes, and working frameworks and teaching your colleagues how to use them to better leverage data to generate insights and operationalize data. You have a bias for action, strong communication skills and a continual learning mindset.

Responsibilities

• For the first 2-3 months, embed with a stakeholder team to dive into day-to-day analyst work, build stakeholder relationships, and develop business fluence
• Build foundational data models, semantic models, documentation, and context that power conversational analytics across a variety of data domains (growth, product, business metrics, operations etc.)
• Approach opaque, unstructured problems by developing core analytic frameworks and standardized semantic models that shape the way the company thinks about our business
• Communicate and collaborate with different stakeholders to identify opportunities and build solutions that standardize our data approach to common problems across the company
• Teach and guide stakeholders on best practices for using LLMs for their own data needs, and distill what works into reusable training materials
• Develop and maintain AI evaluations for conversational analytics, tracking accuracy programmatically and building stakeholder feedback loops

Requirements

• 4+ years of full-time working experience in quantitative analysis roles, with a portion of that time focused on data modeling in DBT
• Hands-on experience using LLMs for coding and analytics, going beyond asking simple questions and building data products through LLM workflows
• Expert-level SQL skills
• Experience using BI tools (ours are Hex and Looker) to effectively convey information
• Strong communication and teaching skills
• Strong problem solving skills, analytical aptitude, and numerical dexterity
• Demonstrated track record of project ownership
• Experience with AI evaluation of LLM tools
• Experience developing data pipelines and processes
• We are open to data analysts with demonstrable interest and project experience who are looking to make the transition to analytics engineer

Skills

Required

• Expert-level SQL
• Data modeling in DBT
• BI tools (Hex and Looker)
• Strong communication and teaching skills
• Strong problem solving skills
• Analytical aptitude
• Numerical dexterity
• Project ownership

Preferred

• AI evaluation of LLM tools
• Data pipelines and processes

Benefits

• The target base salary for this position ranges from $137,300 to $166,000 in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.