IT Project Manager at Kao EMEA & Americas in London

Job description

• The Project Manager is responsible for leading projects from initiation through completion while providing analytical support across business processes, requirements, reporting, and stakeholder decision-making. You will develop and manage project plans, coordinate cross-functional teams, tracks progress against objectives, manage risks and issues, and support governance and financial oversight. You will partner with business, technology, vendor, and regional stakeholders to define requirements, assess impacts, facilitate decision-making, and ensure successful delivery of strategic initiatives. The role combines project management, business analysis, and delivery coordination to drive business outcomes and operational readiness.

Responsibilities

• Project Planning and Delivery Management: Develop and maintain project plans, timelines, milestones, dependencies, risks, issues, actions, decisions, budgets, and resource needs. Coordinate work across internal teams, vendors, and business stakeholders to keep delivery on track and aligned to approved goals.
• Business Analysis and Requirements Definition: Partner with business and technology stakeholders to understand needs, document requirements, map processes, assess business and system impacts, support prioritization decisions, and identify opportunities for process improvement.
• Execution, Monitoring, Reporting, AI Automation: Prepare clear status updates, dashboards, summaries, governance materials, and leverage AI-powered and automation tools to improve reporting efficiency and decision support.
• Stakeholder, Vendor, and Cross-Functional Solution Coordination: Facilitate communication across business teams, technology teams, vendors, and leadership stakeholders. Manage expectations, support prioritization discussions, follow up on open items, and ensure teams remain aligned on scope, timing, responsibilities, and outcomes.
• Risk, Change, Governance, and Transition Support: Identify and manage risks, issues, scope changes, and dependencies throughout the project life cycle. Support governance processes, change control, financial tracking, testing readiness, training coordination, lessons learned, and transition to ongoing operations.

Requirements

• Bachelor’s Degree/4 year Business Degree required.
• 5+ years of relevant experience. Relevant experience should include a combination of project management, business analysis, process improvement, and technology delivery support. Ideal experience includes:
• Project Life Cycle: Leading or supporting end-to-end project life cycles from initiation to closure.
• Project Plans: Managing project plans, timelines, risks, issues, actions, decisions, and status reporting.
• Business Requirements: Gathering and documenting business requirements, process flows, user needs, and solution impacts.
• Stakeholder Delivery Management: Working with business stakeholders, technology teams, vendors, and regional partners to align scope and delivery expectations.
• Multi-Task Management: Supporting multiple concurrent projects, workstreams, or initiatives.
• Methodologies: Applying project management methods such as waterfall, agile, or hybrid delivery.
• Communicating Across Org Levels: Translating complex information into clear executive summaries, decision materials, and project updates.
• Tool Fluency: Using project and portfolio tools to maintain project data, reporting, financial tracking, and governance updates (Planview Pro, Asana, etc.).
• Change Management: Supporting change management, testing coordination, training readiness, and operational transition activities.
• Ideally you would have experience supporting technology-enabled business projects with the following types of scope:
• Project Delivery: Experience managing project plans, timelines, risks, issues, dependencies, budgets, status reporting, and governance activities across multiple concurrent initiatives.
• Business Analysis: Experience gathering requirements, documenting business processes, conducting impact assessments, identifying improvement opportunities, and translating stakeholder needs into actionable deliverables.
• Stakeholder Management: Ability to work effectively across business, technology, vendor, and leadership teams to drive alignment, facilitate decision-making, and achieve desired outcomes.
• Change & Adoption: Experience supporting testing, training, organizational readiness, deployment planning, change management, and transition-to-support activities
• Technology Literacy: Ability to understand business applications, integrations, data flows, architecture concepts, and system dependencies to effectively coordinate solution delivery and assess impacts of change.
• Hands-On Technology Experience: Comfortable working directly within business and technology platforms to support configuration, administration, testing, troubleshooting, reporting, solution validation, and continuous improvement activities.
• Digital & Data Skills: Experience leveraging reporting, analytics, and visualization tools to monitor performance, identify trends, develop insights, and support business decision-making.
• Platform Exposure: Experience working with enterprise applications, ecommerce platforms, cloud technologies, integration solutions, workflow tools, and project portfolio management platforms.
• Artificial Intelligence & Automation: Experience utilizing AI-powered tools and automation capabilities to improve productivity, accelerate requirements gathering and documentation, enhance reporting and communications, support decision-making, and increase project delivery effectiveness.
• Continuous Improvement: Demonstrated ability to challenge existing processes, identify opportunities for simplification and automation, and implement practical improvements that increase efficiency and business value.
• Executive Communication: Strong written and verbal communication skills with the ability to translate complex business and technical concepts into clear presentations, status updates, dashboards, governance materials, and executive-ready recommendations.
• One or more of the certifications are preferred but not required.
• PMP, CAPM, CSM, PRINCE2, ACP, CompTIA Project+, MPM.

Skills

Required

• Project management
• Business analysis
• Process improvement
• Technology delivery support
• Project life cycle management
• Project plan management
• Business requirements gathering
• Stakeholder management
• Multi-task management
• Executive communication
• Change management

Preferred

• Project delivery
• Change & adoption
• Technology literacy
• Hands-on technology experience
• Digital & data skills
• Platform exposure
• AI & automation
• Continuous improvement

Benefits

• An entrepreneurial environment where passionate and innovative teams come together.
• Respect, teamwork and collaboration are at the heart of how we work.
• A workplace culture that prioritizes employee wellbeing, with opportunities to get involved in initiatives such as Mental Health First Aiders, our Charity Committee, and DE&I communities
• A broad range of benefits, including flexible working, competitive salaries, health and wellbeing offers, pension schemes, insurance options, and more…
• Learning and development opportunities
• Your voice matters here, we value entrepreneurial thinking and innovation from our teams.