Customer Support Center Representative I, II - Darien, IL at Old Second National Bank in Darien, Illinois, United States
- Company: Old Second National Bank
- Location: Darien, Illinois, United States
- Posted: Sep 17, 2026
- Type: Full-time
- Salary: $19.50 - $25.00/hour (Level I); $20.50 - $27.00/hour (Senior Level)
- Experience: 2+ years
Overview
The Customer Support Center Representative (Level I and Senior Level) is responsible for meeting sales and service goals by handling incoming customer calls, emails, web chats, and/or web cases, and resolving issues relating to new or existing accounts in a high-volume call center environment.
Job description
- The Customer Support Center Representative (Level I and Senior Level) is responsible for meeting sales and service goals by handling incoming customer calls, emails, web chats, and/or web cases, and resolving issues relating to new or existing accounts in a high-volume call center environment.
Responsibilities
- • Meet and exceed sales and service goals by actively engaging in the referral and product generating process including maintaining and exceeding an industry standard service level, meeting individual sales referral goals and utilizing sales and customer service software.
- • Handle customer calls, emails, web chats, and/or web cases efficiently and accurately regarding (but not limited to) balance and check inquiry, perform research when necessary, fund verifications, input customer account transfers, process check orders, work with various ATM transactional software, provide Online Banking support, and other miscellaneous requests.
- • Maintain advanced knowledge of Old Second products and services including both internal and legislated compliance and policy and procedures.
- • Maintain flexibility to resolve escalated Support Center issues including handling irate customers and complex operational or service issues.
- • Maintain availability to assist in the training of new Support Center Representatives.
Requirements
- • High school diploma (or equivalent) and one year or more of related experience (banking, cash handling, customer service and/or sales, office, etc.); or equivalent combination of education and experience.
- • Must work onsite to perform responsibilities of this position.
- • As a condition of employment, employees are required to acknowledge and agree to, in writing, call monitoring and recording for customer quality and performance standards upon hire.
- • High school diploma (or equivalent) and two years or more of related experience (banking, cash handling, customer service and/or sales, office, etc.); or equivalent combination of education and experience.
- • Must work onsite to perform responsibilities of this position.
- • As a condition of employment, employees are required to acknowledge and agree to, in writing, call monitoring and recording for customer quality and performance standards upon hire.
- • Excellent phone skills including customer service and sales
- • Professional oral, written and interpersonal skills
- • Collaborative and team oriented; works well with others
- • Strong computer skills
- • Knowledge of the Jack Henry system a plus
- • Some college preferred
- • Strong customer service experience
- • Bilingual a plus
Skills
Required
- Strong computer skills
Preferred
- Strong customer service experience
- Bilingual a plus
Benefits
- Benefits: How We Support You - Old Second
- Customer Support Center Representative
- Base pay: $19.50 - $25.00/hour. Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent’s knowledge, skills and experience.
- Variable Pay: Eligible to participate in the Retail Incentive Plan. Payment varies based upon sales/service performance.
- Senior Customer Support Center Representative
- Base pay: $20.50 - $27.00/hour. Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent’s knowledge, skills and experience.
- Variable Pay: Eligible to participate in the Retail Incentive Plan. Payment varies based upon sales/service performance.
About Old Second National Bank
At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started. With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together!