Revenue Operations Coordinator, Full Time at Rio Hotel & Casino Las Vegas in Rio Las Vegas, Nevada

Responsibilities

• Report directly to Revenue Operations Supervisors
• Support the Casino Marketing, Revenue Management, and Hotel Operations teams in all aspects with regards to all Reservations
• Book, change, cancel, and reconfirm existing reservations for hotel, casino, leisure and group, verify room availability
• Promote and market upsells of rooms and suite types, restaurants, and shows
• Forward and deliver guest correspondence when requested; transfer to other departments when needed
• Answer all incoming calls in a timely manner
• Verify availability, confirm reservations, and perform daily tasks that assist with data and reservatio
• Collaborate with Property Management to troubleshoot and resolve issues that arise both internally and externally.
• Cultivate return business by communicating the company’s philosophy of hospitality in all customers
• Eagerly demonstrate a complete working knowledge of all Rio property room types, room amenities, restaurants, shows, and general knowledge of the hotel/casino.
• Track and follow established room block and restrictions when notified by management
• Welcoming guests and providing superior guest service using the property guest service standards
• Performing quick, efficient, accurate, and friendly service to calls coming into and through the main telephone system numbers
• Receive and deliver all messages (voice, text, etc.) for property executives and guests
• Control calls, staff, and guests during an emergency
• Ensure department business is carried out in an efficient and professional manner
• Provide the highest level of customer service to all guests
• Answer multi-line phone system to manage the reservations queue, assist calls and transfer callers to other departments, as necessary
• Process and input Group/Wholesale rooming lists sent from meeting planners and wholesale companies for future groups when needed
• Run daily traces: to see what blocks need to be checked for rooming list, money, cutoffs/extensions, any special requests and traces from the front desk regarding issues with the reservations
• Communicate effectively with Group and Leisure Sales regarding room blocks and pick up and manage cutoff
• Understand and comply with all company rules and regulations
• Cultivate return business by communicating the company’s philosophy of hospitality in all customer interactions
• Maintain confidentiality in all department affairs
• Perform all duties deemed necessary for the success of the department

Requirements

• Proficiency in software including Outlook, MS Word, Excel, and PowerPoint as well as office equipment. (i.e. telephone, copier, projector, etc.)
• Excellent oral, written, communication and presentation skills
• Effective time management skills and ability to multi-task in a fast-paced environment
• Experience with property management systems (e.g., Opera, LMS), CRM tools
• Excellent customer service and interpersonal skills
• Ability to travel both domestically and internationally, as required
• Extraordinary attention to detail, while working under tight deadlines
• Ability to resolve problems to the satisfaction of both the guest and the company
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize. standards required by a regulated business.
• Cross-cultural experience preferred.
• Must be willing and able to work a flexible schedule to include nights and weekends.
• Work in a fast-paced, busy, and somewhat stressful environment.
• Bachelor’s degree in Hotel or Business Administration, Marketing, or a related field and/or equivalent combination of education and experience preferred.
• 1-2 years of experience in Hotel Sales, Contact Center, or Third-Party Distribution.

Skills

Preferred

• Cross-cultural experience preferred.