B2B Account Manager at Careerswift in United States

Job description

• CareerSwift is a technology company focused on making the job search process simpler, faster, and more effective. Our platform combines AI-powered tools and practical career solutions to help job seekers create stronger applications, improve their professional profiles, and navigate their job search with greater confidence.
• We are growing our team and are looking for a proactive and relationship-focused B2B Account Manager to help build and maintain strong relationships with CareerSwift's business clients.
• As a B2B Account Manager, you will manage relationships with CareerSwift's business clients, understand their needs, coordinate requests, and help ensure they have a positive experience with our products and services.
• You will work closely with the sales, customer success, and product teams to support client accounts, identify opportunities for growth, and help turn client feedback into actionable improvements.
• This role is a good fit for someone with experience in customer-facing, account management, sales, or business development who enjoys building relationships and working in a technology environment.

Responsibilities

• Manage day-to-day communication and relationships with assigned B2B clients.
• Understand client goals and recommend relevant CareerSwift products or solutions.
• Coordinate client requests with internal teams and ensure timely follow-up.
• Conduct regular client check-ins and identify opportunities to improve engagement and satisfaction.
• Support account growth by identifying relevant upsell or expansion opportunities.
• Maintain accurate client information, activities, and follow-up tasks in the CRM.
• Collect client feedback and share relevant insights with sales, customer success, and product teams.

Requirements

• 1–3 years of experience in account management, customer success, sales, business development, or a related role.
• Strong communication and relationship-building skills.
• Customer-focused approach with good commercial awareness.
• Strong organization and ability to manage multiple client relationships.
• Comfortable using CRM systems and other digital tools.
• Ability to work independently and effectively in a remote environment.
• Experience working with B2B SaaS, technology, AI, or digital products.
• Experience managing small or mid-sized business accounts.
• Familiarity with CRM platforms such as HubSpot, Salesforce, or similar tools.
• Experience with upselling, account expansion, or client retention.

Skills

Required

• Communication
• Relationship-building
• Customer-focused
• Organization
• Independence
• CRM systems
• Digital tools
• HubSpot
• Salesforce

Benefits

• Fully remote work environment.
• Opportunity to work with an innovative AI-powered technology product.
• Direct exposure to B2B clients and business development activities.
• Collaborative and supportive team environment.
• Opportunities to develop your account management and commercial skills.
• Career growth opportunities as CareerSwift expands.
• $55,000 - $72,000 per year, depending on experience and qualifications.
• Additional benefits and employment details will be discussed during the hiring process.