Analyst - MQ Outbound Operations at GLOVIS America, Inc. in Glovis America - 8880 Rio San Diego Dr., 8880 Rio San Diego Dr., San Diego, California, United States of America

Job description

• Posted Wednesday, September 16, 2026 at 10:00 AM
• This Analyst - MQ Outbound Operations position will coordinate and communicate with customers to ensure timely and proper delivery of trailer orders. This position will assign carriers to deliver the trailers to the instructed destination within the budget and guidelines provided and will track production, inspection, ETA, and delivery, at all points until the trailers are delivered successfully and closed out formally.
• Operationally, this requires the integration of information, inventory, warehousing, material handling, and BPO (business process outsourcing) management.

Responsibilities

• • Plan upcoming units in Production and Quality Control to ensure the destination and transit type coincides with the customer’s preferences and expectations on the delivery of their trailers
• • Coordinate with carriers to ensure delivery is instructed accurately and the trailers are delivered within our procedures and expected delivery dates
• • Track delivery with carriers until trailers are accepted by the customer and there is a proof of delivery signed by both parties
• • Process any damages and send to a repair shop, request estimate, track repair progress until completion, deliver to final destination.
• • Communicate with customers to deliver full transparency on their units throughout the delivery, including daily communication on production, quality control inspection, availability of units, availability of carriers, expected delivery dates, delivery reports, and miscellaneous requests fulfilled to ensure expectations are met
• • Provide guidance to outbound specialist and troubleshoot when needed
• • Constant monitoring of track, trace to analyze outbound shipment for timely updates
• • Coordinate daily handling of outbound shipments, repositioning as needed for efficiency and cost reduction
• • Conduct analysis and provide statistical information
• • Accurate TMS data input to manage shipment data
• • Communicate and facilitate with customer's requests & complaints to provide prompt resolution.
• • Month End Reports/Contracts Reviews/Data Management
• • Perform internal functions to assist team and other departments in order to combat discrepancies and fulfill customer needs, including POD auditing, profit and loss reporting, damage and total loss reporting, unit availability, and transit/carrier availability

Requirements

• Excellent written and verbal communication skills
• Problem solving and communication skills
• Proficient PC skills: Microsoft Office Suite (Excel, Word, PowerPoint, and other database systems)
• Strong accounting knowledge and background
• Strong teamwork, multitasking, and time management skills
• H.S Diploma/GED Required
• 0-2 Years of Logistics, Supply Chain, or Transportation Experience Required

Skills

Required

• Problem solving and communication skills

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, 14 Holidays, and Sick leave
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*
• All benefits pursuant to Company policy
• $50,000- $58,000 Annually. (Subject to Compensation Study Upon Candidate Selection)