Front Desk Receptionist - Glendale Clinic - No Weekends at Mountain View Pain Center in Glendale, AZ 85305

Job description

• Overview
• Description
• The Front Desk Receptionist is the first impression of Mountain View Pain Center and plays a critical role in creating a welcoming, organized, and efficient patient experience. This role supports clinic operations by managing patient flow, scheduling appointments, coordinating care, and ensuring clear communication across departments.
• You’ll serve as a key point of contact for patients—both in person and over the phone—while maintaining accurate records, handling insurance information, and supporting smooth daily clinic operations.

Responsibilities

• Welcome patients and visitors with professionalism, warmth, and compassion
• Schedule, confirm, and reschedule patient appointments using clinic software systems
• Answer incoming calls and provide accurate, timely information to patients and callers
• Make outbound calls to reschedule appointments and meet minimum call attempt expectations
• Coordinate appointment transitions for patients with multiple same-day visits
• Facilitate Uber transportation for Personal Injury (PI) patients when needed
• Collect and verify insurance information and process payments as required
• Scan, upload, and maintain accurate patient documentation
• Communicate promptly and effectively with clinical and administrative teams
• Notify medical staff of patient arrivals and support patient flow throughout the clinic
• Maintain a clean, organized, and professional front reception area
• Support general administrative tasks as assigned

Requirements

• High school diploma or equivalent, some college preferred
• Minimum 1 year experience as a medical receptionist in a fast paced environment
• Minimum 1 year experience with medical scheduling
• Strong customer service skills and patient-first mindset
• Proficient computer and typing skills
• Bilingual in Spanish and English preferred
• Access to reliable transportation

Skills

Required

• Strong customer service skills
• Patient-first mindset
• Proficient computer and typing skills
• Access to reliable transportation

Preferred

• Bilingual in Spanish and English

Benefits

• 401(k) with company matching
• Medical, dental, and vision insurance
• Life insurance
• Short- and long-term disability coverage
• Paid time off (PTO) plus paid holidays
• $18.00 - $20.00 Hourly
• Pay Range: $18.00 – $20.00 per hour
• Job Type: Full-time
• Work Location: Glendale Clinic (Westgate) — 100% onsite/in-person
• Monday–Thursday: 7:45 AM–6:00 PM; with a 2 hour lunch
• Friday: 7:45 AM–1:00 PM