Veterinary Technician Medical Staff and Flow Manager - Mobile Veterinary Services at ASPCA in LA Area

Job description

• Have you ever wondered what happens to cats and dogs whose owners are unable to afford veterinary care? We did. The ASPCA’s Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through our stationary and mobile veterinary clinics, serving underserved communities in New York, Miami, and Los Angeles. We help pet owners overcome barriers to care, bringing quality services directly to the communities that need us most and partially or fully subsidizing the cost of basic and preventive care. CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets’ health and wellbeing regardless of their financial circumstances. When you come to work at the ASPCA, you join a team of over 1,000 dedicated colleagues with deep knowledge, skills, and passion for the animals we serve.
• As the Registered Veterinary Technician Staff and Flow Manager, you’ll be a vital member of our veterinary medical team. The ASPCA’s Mobile Veterinary Services (MVS) program offers high-quality, high-volume spay/neuter (HQHVSN), preventive care and treatment for minor illnesses and injuries. Throughout the day, you’ll be responsible for directing workflow, assisting the veterinarian in administering medical treatments and communicating with clients. You’ll work closely with the management team to coordinate the flow of work throughout the day to deliver high quality care and optimize our impact for animals in the communities we serve.

Responsibilities

• Responsibility buckets are listed in general order of importance, and include, but are not limited to:
• Medical/Flow Management
• Perform a broad range of veterinary technician functions, including venipuncture, anesthesia monitoring, surgical preparation and assistance, diagnostics, pharmacy and patient recovery
• Work side by side with staff veterinarians, technicians, and assistants to support both HQHVSN and PPC for cats and dogs
• Use low-stress, gentle animal handling techniques to provide a safe and compassionate environment for animals in our care, our staff, and for our clients
• Communicate effectively with clients using a kind, nonjudgmental approach - assist with intake, obtain history and discharge patients
• Oversee workflow and ensure that all medical staff are efficiently using their time and skills to help the optimal number of patients daily
• Be a consistent and visible presence to answer questions, make timely adjustments, offer support, receive/give feedback, lend a hand, and foster understanding and commitment to ASPCA’s mission
• Ensure staff consistently delivers high-quality patient care and adheres to CM’s standard operating procedures and guidelines
• Coach nursing staff to handle patients in a gentle, low-stress manner; instill the guiding principle that everyone can – and should – actively support the animals’ behavioral and mental health in everything they do
• Coach staff to communicate effectively with clients, to accurately relay information and to gather patient history and other information using open ended questions and a non-judgmental approach
• Ensure technicians comply with DEA regulations and CM protocols for handling and dispensing controlled drugs. Monitor drug logs for accuracy and completeness; correct and report issues to clinic director
• Ensure staff take all mandatory rest and meal breaks and adhere to time and attendance guidelines
• Train and onboard new nursing team members, including hands-on skills training and weekly online training modules
• Monitor and assess trainees’ progress, provide regular developmental feedback and coaching
• Assist with training rotating Interns and Residents and veterinary and technical students through coaching, discussion and demonstration
• People Management & Operations
• Serve on the Mobile Leadership Team
• Support a culture of kindness, respect, belonging and teamwork through regular 1:1s, recognition, developmental coaching, performance evaluation and feedback
• Work with the Mobile Leadership Team to achieve daily clinic goals
• Lead a culture of safety and security in the clinic – report safety incidents promptly and address root causes to prevent future injuries or accidents
• Assist with hiring new staff
• Schedule nursing staff for optimal coverage
• Manage team time and attendance - review time sheets for accuracy, review and approve time off requests according to clinic guidelines
• Facilitate daily huddles to ensure staff have information they need each day
• Meet regularly with the Mobile management team; provide open communication, feedback and solutions when things aren’t working as they should
• Attend required workshops or meetings
• Serve as backup driver based on operational needs to safely drive and park mobile clinics to and from various locations in Los Angeles County

Requirements

• Must have current California State Registered Veterinary Technician License
• Ability to work well within a team and communicate effectively with all levels of staff
• Desire to serve clients in a kind, helpful and nonjudgmental manner
• Ability to thrive in a fast-paced, challenging environment
• Strong interest in animal welfare and serving underserved communities
• Must possess excellent animal handling skills
• Must be able to lift and carry 40-plus pounds repeatedly throughout the day with assistance
• Must possess the ability to work standing for 10 or more hours
• Ability to work efficiently and calmly under challenging conditions
• Fear Free® Shelter certification is required within 60 days of hire
• Must be willing and comfortable learning to drive our 37’ Mobile Clinics (training provided by ASPCA) within 6 months of hire
• Must provide a valid driver’s license upon hire
• Must pass a motor vehicle history check demonstrating a safe driving history
• Must pass a Department of Transportation Medical Exam
• Ability to exemplify ASPCA’s core values and behavioral competencies
• Must have graduated from an accredited school of veterinary science technology (2 or 4 year program) or the equivalent as determined by the California State Education Department
• Minimum five years experience as a Registered Veterinary Technician in small animal medicine and surgery; experience in shelter medicine and/or high volume spay/neuter surgery strongly preferred
• Minimum two years people management experience
• English (Required)
• Bilingual (Spanish) Preferred
• English (Required), Spanish
• Associates: Veterinary Technician (Required), Bachelors: Veterinary Technician

Skills

Required

• Excellent animal handling skills
• Valid driver’s license
• Pass motor vehicle history check
• English (Required)

Preferred

• Bilingual (Spanish) Preferred

Benefits

• At the ASPCA, you don’t have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to:
• Affordable health coverage, including medical, employer-paid dental, and optional vision coverage.
• Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you.
• Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year.
• Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more.
• For more information on our benefits offerings, visit our website.
• Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.
• The target hiring range for this role is $44.24 - $46.64 / hour.
• This position is eligible for a signing bonus of $1,000 and a retention bonus of $1,000 after one year of service.