Traveling Community Operations Support Manager at AIR Communities in Denver, CO, United States

Job description

• Are you a seasoned property management leader who thrives on solving challenges, driving performance, and making an immediate impact? AIR Communities is seeking a Traveling Community Manager / Field Operations Support Manager to serve as a key operational resource across our national portfolio.
• This highly visible role supports communities experiencing leadership vacancies, leasing challenges, occupancy concerns, new acquisitions, operational transitions, or other critical business needs. As a trusted partner to onsite and regional leadership, you'll step into communities when support is needed most, helping stabilize operations, improve performance, coach teams, and deliver exceptional resident experiences.
• This position is ideal for an experienced Community Manager, Multi-Site Manager, or Regional-level professional who enjoys variety, problem-solving, leadership, and extensive travel.
• This is a travel-intensive position requiring up to 75% travel (approximately three weeks per month) throughout the year.
• This is not your typical Community Manager position. You'll have the opportunity to impact communities across the country, partner with senior leadership, support high-profile operational initiatives, and play a critical role in AIR's success. For professionals who enjoy travel, variety, and the challenge of turning opportunities into results, this role offers unmatched exposure, influence, and career growth.

Responsibilities

• Serve as the acting Community Manager for assigned communities, providing leadership and operational oversight during staffing vacancies, transitions, and other critical business situations.
• Partner with Regional Managers and onsite teams to improve occupancy, leasing performance, resident retention, customer service scores, and overall property performance.
• Analyze community performance metrics and implement strategic action plans designed to drive leasing activity, increase revenue, and enhance operational efficiency.
• Provide hands-on coaching, mentoring, and training to community teams, helping develop talent and reinforce AIR's operational standards and best practices.
• Support communities facing operational hardships, staffing challenges, or performance concerns by quickly assessing needs and executing improvement strategies.
• Lead onboarding and integration efforts for newly acquired communities joining the AIR portfolio, ensuring seamless implementation of company processes, systems, culture, and service standards.
• Provide oversight of financial performance, including budgeting, forecasting, expense management, and profitability initiatives.
• Collaborate with Operations, Service, and Regional leadership teams on property audits, compliance initiatives, and corrective action plans.
• Serve as a subject matter expert in community operations, leasing excellence, financial management, and team development.
• Build strong relationships across AIR's portfolio while acting as a culture ambassador and trusted operational partner.

Requirements

• Ability and willingness to travel up to 75% of the time, including extended assignments throughout AIR's portfolio.
• Easy access to a major airport.
• Minimum of 5 years of multifamily property management experience.
• Minimum of 2 years' experience as a Community Manager overseeing day-to-day property operations.
• Proven success improving occupancy, leasing performance, resident satisfaction, and operational results.
• Experience managing large, complex, or high-volume communities preferred.
• Demonstrated ability to lead through change, stabilize operations, and drive results in challenging situations.
• Outstanding coaching, team-building, and leadership skills with the ability to influence and develop teams across multiple locations.
• Multi-site supervision or regional support experience strongly preferred.
• Excellent communication, customer service, problem-solving, and organizational skills.
• Ability to quickly adapt to new markets, teams, and business environments while maintaining a high level of performance and professionalism.

Skills

Required

• Easy access to a major airport.
• Leadership skills
• Coaching and team-building skills
• Communication skills
• Customer service skills
• Problem-solving skills
• Organizational skills

Benefits

• AIR offers attractive total compensation packages designed to recognize and reward performance including :
• Expected base salary between $90,000-$110,000 plus target annual bonus. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 401(k) plan with employer contribution.
• Paid time off including vacation, sick time, and 14 holidays.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.