Customer Service Supervisor at Smart Care in USA - Indiana - Fishers
- Company: Smart Care
- Location: USA - Indiana - Fishers
- Posted: Sep 17, 2026
- Type: Full-time
- Experience: 2+ years
Overview
A Customer Service Supervisor provides work direction, training, and support to the Customer Service Agents supporting our field customers. You will ensure the associates have the tools required to provide professional and exceptional quality assistance. This position makes decisions and takes appro…
Job description
- A Customer Service Supervisor provides work direction, training, and support to the Customer Service Agents supporting our field customers. You will ensure the associates have the tools required to provide professional and exceptional quality assistance. This position makes decisions and takes appropriate action regarding personnel and call center issues and activities. You will prepare and administer annual performance appraisals for all team members. This position also requires a high level of working knowledge of the systems and technology for the businesses and programs they support.
Responsibilities
- Provides work direction and supervision to team members and is the first point of contact for assistance with challenging situations
- Monitors the performance of team members and provides coaching to ensure daily and monthly objectives are achieved
- Actively seeks to improve our current dispatch practices
- Reviews and revises metrics and objectives as needed
- Addresses and resolves issues raised by internal and external customers on an ongoing basis
- Conducts new associate training and provides ongoing training
- Writes and delivers annual performance appraisals
- Participates in special projects as assigned
Requirements
- 2+ years’ experience in Customer Service and demonstrated success in customer service or equivalent level order entry/order processing experience
- Bachelor’s degree
- Excellent oral and written communication skills
- Ability to work independently in a fast-paced environment
- Ability to multitask and work well under pressure
- Ability to provide guidance and assess the performance of subordinates
- Ability to work different shifts and holidays as required
- Proven ability to resolve problems independently and take appropriate action in a timely manner
- Attention to detail and excellent organizational and time management skills
- Proficient in MS Office
Skills
Required
- 2+ years’ experience in Customer Service
Preferred
- Proficient in MS Office
About Smart Care
Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Our strong reputation and leading customer service stems from our high-quality technician base, breadth of services and quick response times. We are OEM-agnostic with the ability to service more than 10,000 types of equipment – giving you a valuable, single source provider to all your kitchen and refrigeration equipment needs. As we continue to build upon our foundation of world class technicians and national coverage, it is centered around how to better serve our broad range of customers – from grocery to restaurants, from corporate dining to hospitality, from large entertainment venues to higher education, from cold storage to convenience stores, from healthcare to casinos.