Customer Service - Golfdom at Worldwide Golf in McLean, VA 22102

Job description

• Position Type
• Full Time
• Category
• Cashier

Responsibilities

• Processing customer transactions, handling special orders, returns, and repairs through the computer.
• Answering telephones and efficiently assisting with customer questions.
• Sell merchandise in the store.
• General stocking and merchandising duties.
• Greet all customers promptly and courteously as they enter Golfdom.
• Direct customers throughout the store or to the specific area of expertise
• Give accurate and current information about the product for all inquiries.
• Increase the customer base by adding new customers to the mailing list.
• Maintain the feedback loop to buyers by filling out low inventory forms (SO forms).
• Understand the spirit of the returns policy.
• Maintain a positive and cheerful attitude and cooperate with your peers.
• Check stock daily to ensure that all products are adequately stocked and available for customers.
• All folded merchandise must be neat and well folded. Sizes should be arranged in order from smallest to largest.
• Featured merchandise should be prominently displayed in each section.
• Maintain store image by dressing in appropriate golf or professional dress.
• Maintain a clean and well-organized back stock area.
• Vacuum, sweep floors and empty all trash each day, if required.
• Report to work on time or notify in advance if absent or late
• Operate the cash register; it should be each employee’s goal to use the register without error and to be consistently accurate in money handling.
• Checking out anytime you must leave the building (including lunch breaks).
• Use correct procedures for processing special orders.
• Know the procedures for processing paperwork.
• Practice security measures that help prevent theft. Understand the procedures for handling shoplifters.
• Practice safety consciousness at all times.
• Be proactive in your ongoing education regarding the company, weekly reports, products, and the golf retail business.
• Set and achieve goals during each review period.
• Take advantage of the training opportunities that are offered.

Requirements

• Maintain a positive, customer-centric attitude by listening, understanding and responding to customers’ needs while being committed to the Customer First philosophy.
• Communicate effectively and professionally with associates and customers.
• Thorough knowledge of processing information and merchandise via a computer and POS register system; ability to operate and use all equipment necessary to run the store.
• Read, count and write to accurately complete all documentation.
• Freely roam all areas of the store including sales floor, stock area and register area by standing, walking, stooping, crawling, climbing, crouching, kneeling and climbing a ladder; ability to lift and/or move up to 35 pounds at any given time.
• Ability to work varied hours/days as business dictates.

Skills

Required

• Positive and cheerful attitude
• Customer-centric attitude
• Effective communication
• Professionalism
• Cooperation with peers
• Computer proficiency
• POS register system
• Cash register operation

Benefits

• Paid vacation, 401(k) matching, and health benefits with company contribution to the HSA for full-time employees!
• There is no better time to work in the golf industry! All employees receive a strong employee discount, golf-specific learning opportunities, and hands-on training.
• Worldwide Golf is one of the largest golf retailers in the world, giving you more opportunities for growth and mobility.
• The hourly rate for this position is $16.50 - $17.50 per hour. Individual starting rate within this range may depend on geography, experience, expertise, and education/training.