Customer Service Associate at Austin Wood Recycling in Austin, TX 78719

Job description

• Salary Range
• Build More Than a Career. Help Build Texas.
• At Texas Native®, every role makes an impact. From field to flower bed, our team works together to create premium landscape products and solutions that help Texas grow.
• If you're looking for a company where your work matters, your ideas are valued, and your career can continue to grow, we'd love to meet you.
• We are seeking a Customer Service Associate who supports daily shipping, receiving, and logistics operations while providing clerical and coordination support. This role serves as a key point of contact for drivers, internal teams, and external partners to ensure smooth and efficient material flow. The ideal candidate will possess strong communication skills and a passion for helping others.

Responsibilities

• Provide outstanding customer support through various channels including in-person, and phone.
• Handle inbound and outbound calls to assist customers with their inquiries and concerns.
• Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
• Communicate effectively with clients to ensure their satisfaction and build lasting relationships.
• Collaborate with team members to improve service delivery and enhance overall customer experience.
• Stay updated on product knowledge and company policies to provide accurate information to customers.
• Assume other duties and responsibilities as required or assigned by management.

Requirements

• Proficiency in English; bilingual in Spanish highly preferred.
• Previous experience in client services or customer support is preferred.
• Strong skills in outbound calling and effective communication.
• Ability to analyze situations quickly and provide appropriate solutions.
• Familiarity with office environments and data entry processes.
• Excellent interpersonal skills with a friendly demeanor.
• Strong attention to detail and ability to manage multiple tasks simultaneously.

Skills

Required

• Proficiency in English

Preferred

• Bilingual in Spanish

Benefits

• We offer highly competitive salaries and premium benefits as we continue to strive to create a rewarding work environment. Salary considerations are based on qualifications and experience.
• Comprehensive Medical, Dental and Vision coverage
• 401K fully vested at year-one – max company match of 4% for team member deferrals of 5% or greater
• Generous Paid Time Off (PTO), Paid Holidays, and Paid Bereavement Leave
• Educational Assistance for Industry-related Certifications
• $15.00 - $18.00 Hourly