Sales Administrator/Front Desk Receptionist- ON-SITE HORSHAM PA at VoiceLog in Horsham, PA

Job description

• Job Type: Full-Time On-Site
• 5 Walnut Grove Drive, Suite 350
• Horsham, PA 19044
• Hours: 9:00-6:00 PM EST
• Salary: $16.00-$18.00 an hour
• Benefits available after 60 Days for full-time employees
• About AnswerNet
• AnswerNet is a leading provider of customer engagement and contact center solutions across the United States and Canada. With over 31 contact centers and 10,000+ satisfied clients, we handle more than 125 million interactions each year. Our services include telephone answering, appointment setting, customer support, sales, lead qualification, third-party verification, market research, and more.
• As a Sales Administrator, you are the first point of contact for AnswerNet’s corporate office. Your friendly, professional demeanor sets the tone for client relationships, while your strong administrative and reporting skills support our sales and operations teams. This role combines front-desk receptionist responsibilities with administrative support, including compiling reports and tracking key data in Excel.

Responsibilities

• Capture and input sales lead information through web forms and assist with reassigning accounts and leads in the CRM system.
• Compile, summarize, and distribute weekly and monthly reports, leveraging Excel to track trends, metrics, and follow-ups.
• Answer and transfer calls with a warm, professional approach, ensuring a positive first impression.
• Complete general office tasks, including scanning, e-fax distribution, and managing packages delivered to the office.
• Work closely with sales and management to ensure smooth operations, accurate data, and timely communications.

Requirements

• Reliable transportation to and from the office.
• Exceptional telephone and customer service skills with a professional phone demeanor.
• Strong attention to detail, problem-solving, and needs-analysis abilities.
• Proficiency in Microsoft Excel (pivot tables, data sorting, basic formulas) and Word.
• Ability to compile and present reports in a clear, organized manner.
• Basic computer skills and familiarity with CRM systems (experience with reception or call center environments is a plus).
• Previous experience in sales administration, office coordination, or customer service.
• Ability to multitask in a fast-paced environment while maintaining a friendly and approachable attitude.

Skills

Required

• Microsoft Word
• Basic computer skills
• CRM systems
• Telephone etiquette
• Customer service
• Attention to detail
• Problem-solving
• Needs-analysis
• Report compilation and presentation

Preferred

• Sales administration
• Office coordination
• Customer service experience
• Multitasking

Benefits

• Be part of a growing, innovative company that values people and results.
• Opportunity to learn sales and reporting processes in a dynamic contact-center industry.
• Career development pathways and supportive leadership.