Operations Manager at Center for Autism and Related Disorders (CARD) in Portland, ME

Job description

• The Operations Manager oversees the day-to-day operations their assigned center. Responsibilities range from administrative duties to the development of the center’s team, including but not limited to:
• Billing, payroll, and general reporting
• Mutually beneficial scheduling of staff and patients
• Recruitment, hiring, and onboarding of local administrative staff and support of this process for clinical staff (i.e. Behavioral Therapists)
• Managing employee and client relations
• Ensuring financial health of the center based on prescriptive key performance indicators
• Maintaining a safe and effective facility
• Communicating with staff, patients, and families

Responsibilities

• Represent CARD professionally and ethically to internal and external stakeholders
• Represent CARD in a positive manner and uphold all CARD standards and values
• Communicate, implement, and represent CARD’s policies and mission at the center
• Create and maintain strong staff engagement and culture
• Recruit, hire, and onboard administrative and clinical staff on an as needed/ongoing basis
• Supervise administrative staff and clinicians’ daily operations to ensure employee and patient satisfaction
• Provide mentorship and career development to administrative and clinical staff, including providing feedback via on-going 1:1 meetings and annual performance management process
• Schedule all clients and staff to ensure the fulfillment of individually contracted hours and minimum billing requirements
• Partner with the center Clinical Supervisor to obtain/maintain high scores in patient and staff satisfaction
• Accountable for learning and employing business systems, legal practices, HIPAA compliance, and technology as mandated by CARD
• Track data and prepare management reports (reports include but are not limited to: potential client list, contract fulfillment, billable percentages, timesheets, turnover, applicant tracking, P&L)
• Prepare and maintain client rosters and files, including the timely and accurate completion of assessments for the purpose of re-authorization
• Manage all aspects of the center’s purchasing budget and oversee the tracking of equipment and devices
• Lead outreach efforts to meet minimum growth requirements each month and establish mutually beneficial relationships with community entities (e.g. schools, doctor offices, parent organizations, etc.)
• Leads improvements in areas of KPI’s, patient retention, staff development and retention, and division growth to support the financial health of the center and CARD
• Maintain client and employee privacy in accordance with CARD policy and HIPAA regulations
• Responsible for facility cleaning, hygiene, safety and maintenance including utilization of approved vendors; ensure all procedures are followed and documentation is maintained
• Meet regularly with the Region Director
• Attend required trainings and meetings
• Other duties as assigned

Requirements

• High School Diploma or GED required
• Bachelor’s Degree in business, accounting, finance, administration or management preferred
• A minimum of 2-4 years’ experience in management required
• Some experience in healthcare settings preferred
• Demonstrated ability to work independently
• Ability to lead in a complex and sometimes stressful environment while maintaining a calm and focused demeanor
• Decisive with an operational, implementation, and detail-oriented perspective
• Excellent leadership and people development skills; “leads by example”
• Proactive, results-oriented, creative problem solver
• Demonstrated ability to exercise considerable judgment, maintain confidentiality, and communicate in a diplomatic manner
• Ability to prioritize and execute effectively
• Effective interpersonal relationship skills and the ability to communicate effectively with staff and families
• Ability to work closely with the families of patients for the patient’s overall success and quality of care, including the setting of expectations and enforcement of policy
• Desire to learn the clinical side of the CARD model
• Excellent written and verbal communication skills, including phone and e-mail etiquette
• English proficiency, both verbal and written, is required
• Excellent computer skills including Outlook, Word, Excel, and PowerPoint
• Ability to work extended hours, weekends, and holidays pursuant with industry demands
• Key Characteristics: Professional, reliable, adaptable, compassionate, active listener, enthusiastic

Skills

Required

• Professional
• Reliable
• Adaptable
• Compassionate
• Active listener
• Enthusiastic
• Outlook
• Word
• Excel
• PowerPoint

Benefits

• Compensation Range: $45k - $57k per year + bonus potential