Manager, Solution Consulting Operations at Seismic in IN-Hyderabad

Job description

• We are looking for a n Operations Manager - Revenue and Solution Engineering to support our global GTM teams by delivering rapid, quality support to the g lobal Solution Engineering, RevOps and Enablement team s . Th is role reports to the Senior Director of Services, with dotted-line s to the Demo Engineering , RevOps and Revenue Enablement leaders, based in the US .

Responsibilities

• Lead and oversee a team of Revenue Enablement, Revenue Operations and Demo Engineering
• practitioners for daily local management.
• Support the global Solution Engineering teams to deliver and maintain our standard and custom demo capability.
• Work with the global Enablement & Operations team to establish the strategy, plan, and prioritization for process and tool enablement for internal teams, including both JIT and formal training strategies.
• Lead and oversee a small team of Revenue Operations system administrators supporting Salesforce and the broader GTM technology stack.
• Scale Organizations, Processes and Operations. Work with global leaders to design, refine and innovate the service and processes as our company grows and evolves.
• Report on key metrics to indicate the success of global programmes .
• Develop a High Performing, High Engagement Team and Culture. Coach and develop your direct reports. Demonstrate very high emotional intelligence. Set and uphold the highest performance standards. Help colleagues “enjoy the ride” - one of our core guiding principles.
• Partner effectively across functions. Act as an ally and partner to colleagues in sister functions - Product, Account Management, Marketing and others - making decisions that take broader perspectives into account and providing insight into others’ decisions. Demonstrate a balanced, reasoned approach to conflict or differing priorities.
• Cultivate deep product knowledge. Gain deep knowledge, understanding, and experience with the Highspot platform and the value it provides businesses.

Requirements

• 2-5+ years of leading high performing teams, ideally supporting sales functions
• 3+ years working with SaaS products and technologies
• Demonstrated ability to work cross functionally
• Familiarity with SaaS businesses, metrics, goals, challenges
• Knowledge of technology in the sales tech, CRM or martech space
• Knowledge of how businesses and sales teams operate in our target market
• Proven strong executive leadership and decision making abilities
• Strong communication skills, ability to articulate and sell a vision internally and externally
• Strong execution skills and the ability to drive action and accountability
• Proven track record of hiring, developing and managing world-class talent
• Experience working with and/or deploying Sales/Marketing/Service technologies.
• Working knowledge of CRM (Salesforce.com, Dynamics 365).
• Entrepreneurial spirit and mindset, a focus on possibilities and not obstacle
• Proven ability to navigate ambiguity and change
• Proven track record of defining and optimizing processes
• Strong written and spoken English

Skills

Required

• Leadership
• Team management
• Cross-functional collaboration
• SaaS knowledge
• Sales tech, CRM, or martech knowledge
• Executive leadership
• Decision making
• Communication
• Execution
• Hiring and talent development
• Sales/Marketing/Service technologies
• CRM (Salesforce.com, Dynamics 365)