Specialist Operations Support Services at Empower in KA Bangalore

Job description

• Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
• Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
• US Retirement Plan (401k) Recordkeeping. We support clients in transaction processing and other back end operations of retirement plans.

Responsibilities

• Responsible for accurate and efficient processing of critical transactions for the participants /clients ; Transactions might include but not limited identify the type of transactions based on the - determine if the request is IGor Nil; Work with upstream and down stream process capture the right information; Code transactions in the system and communicate back with an update the client/ participant depending on the type of the transaction
• Accurately and efficiently processes and performs analysis and entry of participant transaction requests and assigned tasks in EASY recordkeeping system
• Develops extensive job knowledge by applying written procedures, special handling, plan bulletins, tax charts and plan level set up rules.
• Maintain departmental established productivity and quality goals.
• Responsible for prioritization and completion of assigned tasks in accordance with Departmental, corporate, IRS, Department of Labor, FINRA and SEC regulations and requirements
• Designs and delivers clear, respectful communications across audience

Requirements

• 1-4 years of similarly related experience in financial field, strongly preferred.
• Acquires basic skills and knowledge of the organizations processing platforms
• Demonstrates decision making and analytical skills. Must be detailed oriented and have analytical ability for in-depth research. Must pass
• company administered skills assessments such as typing and ten-key input at required minimum levels.
• Ability analyze transactions for completion and correct posting participant accounts. Attention tdetail and the ability maintain productivity levels are essential but more important must maintain high levels of accuracy.
• Using established procedures and working under immediate supervision, performs assigns tasks
• Performs review of data and activity prevent risk of loss due terrors.
• This position frequently requires periodic and mandatory (usually unscheduled) overtime

Skills

Required

• Decision making and analytical skills
• Detailed oriented
• Analytical ability for in-depth research
• Attention to detail
• Ability to maintain productivity levels
• High levels of accuracy